Reviews (8)

Winning Principles to Practical Tools!
The Heart of Change (2002), co-authored by Kotter and Cohen, hit a chord in the marketplace because it told stories that leaders could relate to (based on the eight steps of change) about project successes and failures.Cohen's Field Guide (2005) takes those winning principles and translates them into practical tools to help monitor and measure success along each step.
Making Change Real
This is a strong practical guide to organizational change.It's foundational with tools well integrated and clearly defined.Brilliant.Thanks for this practical guide.

A follow-up to the 1996 John Kotter best-sellers Leading Change
Dan S. Cohen's The Heart Of Change Field Guide: Tools And Tactics For Leading Change In Your Organization is a follow-up to the 1996 John Kotter best-sellers Leading Change, which outlined an eight-step program for organizational change which was applauded and followed by businesses around the world. Here leaders and managers receive tools and frameworks for bringing these changes to life within their own companies, teaching how to implement each step in the process and packing in checklists, commentary, tips, and practical application methods throughout. From communicating for buy-in to creating, shaping and imparting a vision for change, The Heart Of Change Field Guide takes idea and applies it to real-life situations.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management - General    5. Organization Theory    6. Organizational change    7. Structural Adjustment    8. Business & Management    9. Economics, Finance, Business and Industry   

Reviews (12)

a great book
A very down-to-earth and very practical handbook for any strategical formulation endeavours. Better than those metaphorical ones, like "blue ocean strategy". Would get five stars if it did not mistakenly treat "People's Republic of China" as "Republic of China" in the case on p. 129. There is only one province of ROC, i.e. Taiwan.

Immediate tools for driving organic growth
There are a number of books on the market focused on innovation, and this one is by far the best. McGrath and MacMillan have built upon concepts introduced in The Entrepreneurial Mindset, and have yet again provided actionable strategies for driving extraordinary growth.
Awful Title & Cover----Great Book
The title (and jacket cover) smack of pop management drivel.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer relations    5. Handbooks, manuals, etc    6. Management    7. Marketing - General    8. Strategic Planning    9. Business & Management   

Reviews (1)

A little dated but a good read.
Dont be fooled by the 2004 publising date most of the articles inluded here are from the late 90's early 00's.Otherwise a good read and well worth the $14 price tag. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Enterprise    4. Business enterprises, Foreign    5. Business/Economics    6. China    7. Commerce    8. International - General    9. International Business    10. International business enterpr    11. International business enterprises    12. Investments, Foreign    13. Management - General    14. New Business Enterprises    15. Business & Management    16. International trade   

Reviews (12)

Extraordinary Guidance for Practitioners
This is another great book in the HBR paperback series. There are several very helpful article/chapters in this book; each one taken alone is worth more than the cost of the book.
If KM seems expensive, try ignorance
I read this book when it was first published in 1998 and recently re-read it, curious to see how well it has held up since then. It has done so to a remarkable extent.
Knowledge Management with practical applications
Excelente libro que proporciona las bases suficientes sobre la administraci�n del conocimiento, adem�s de tener como respaldo el prestigio de una casa de estudios como es la Universidad de Harvard.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Competition    5. Executive Management    6. Information Management    7. Information resources manageme    8. Information resources management    9. Knowledge management    10. Management - General    11. Management information systems    12. Reference - General    13. Management & management techniques   

Reviews (15)

Essential reading for Executives focused on company growth
McGrath and MacMillan have achieved what dozens of authors have only hoped for - written a book that contains strategies and tactics that are powerful and immediately actionable.
Good check lists!
You like to learn the entrepreneurial mindsets from this book. The authors teach this course, at the Executive MBA program, of Columbia Univeristy (only $15,000 for five days). Of course your company pays for it. If not, reading this book is a good alternative ($20 is not bad). The problem with the book, is generality. It does not detailed examples of any individual or firm that has been successful with the use of the entrepreneurial mindset.It is like teaching you all the theory to be successful, but no examples on how these theories can be put into action. I stronly disagree with most of the reviewers here that this is a useful book to start a business.It is not.However if you wish to learn the theory, this is the book for you. I would like to find out if the authors themselves, started any business of their own by using these theories.

Best business book I have have ever read!!
If you are looking for structure in building/discovering new opportunities for a new or existing product or want to help in validating your current product offerings, this is the book for you. The insight it brings in helping you gain a better grasp of not only your products and services but also your business is invaluable. I highly recommend this book to anyone that wants to establish a well thought out strategy to ensure future success and open their eyes to new possibilites. Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Leadership    6. Business strategy    7. Small Business and Entrepreneurship   

Reviews (11)

A Must Read For All CIO's & CFO's
Are you struggling to decided what pieces of your IT operations should be outsourced and what pieces should stay in house?Then read this book! Linda Cohen and Allie Young offer a unique and methodical approach to managing IT vendors and costs.
Worth Buying
This book's practical approach and no nonsense style go a long way to making the sourcing problem manageable. The assessment tools and frameworks were especially useful. Definitely worth buying.

Very Useful
I was excited to see this book come out and am sad to see unmerited poor reviews. This book is filled with practical examples and is well written.The book is definately worth the $ and will be a useful reference for those interested in multisourcing. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Consulting    4. Business/Economics    5. Consulting    6. Contracting out    7. Industrial Economics (General)    8. Industrial management    9. Industries - General    10. Leadership    11. Management    12. Management - General    13. Strategic Planning    14. Business strategy   

Reviews (11)

Insightful Book
I found this book insightful and validating.I transitioned from being a healthcare professional to a manager of a clinic. Despite the difference in practice areas between this book and my own career (sales vs. healthcare), I still found the findings in the book to be important.Whether you're transitioning to manager from a position of top performer in terms of money or in terms of some other measure of achievement (such as quality of patient care or number of new innovations, for example), the lessons of this book still apply.I highly recommend this book to new managers and to THEIR managers.

A must-read for managers (new or old)
I highly recommend this to anyone involved in "management", particularly where you have to lead people.
An absolute must read!
Anyone interested in management or professional development should read this book.I can't tell you how many times I wondered why steller sales people made such terrible managers.Other valuable topics such as working with your peers, managing your Manager and Leadership are also addressed.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Life - Inspirational    4. Business/Economics    5. Career changes    6. Management    7. Management - General    8. Management & management techniques   

Reviews (2)

Useful supplement to Harvard Negotiation Program's new book...
This book offers articles on negotiation and conflict resolution, but has no overarching theory to it.The individual chapters are all well-written, however.I especially liked "5 ways to keep disputes out of court" and "the team that wasn't."These kinds of chapters make the book poignant and show how groups operate under conditions of conflict and high-intensity emotion.
A must!
The Harvard Business Review has done it again.A very useful tool for negotiation. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Decision Making    4. Business/Economics    5. Conflict management    6. Decision Making & Problem Solving    7. Entrepreneurship    8. Management - General    9. Negotiating    10. Negotiation in business    11. Business negotiation    12. Management & management techniques   

Reviews (10)

Outdated
This book is truly outdated, don't bother to read it. Today it does not add anything to brand management. Most articles concentrate on arguments against line extensions but do it in a superficial way. It is easy to read but very light and almost totally commonsensical. The only part that I like in the book was the case of a shampoo that lagged appeal over time on which a couple of experts offered different solutions. This demonstrates what students often don't understand about case teaching: That there is no single "solution".

Pass on this... trust me (practicing Brand Manager)
Really disappointed in this offering from HBR.I was tempted to give a single star rating, but feel that someone just looking for a few cases to amuse themself may find this book suitable.While I often purchase cases and articles from HBS, these selections are outdated and lack in shedding light on contemporary branding issues; you can get a better cross-section of cases by going directly to the case site.I guess HBR just wanted to cash in on the 'branding' buzz- unfortunately this is no way to steward their own brand.

Great book for reading.
Writing style of book is good. Topics are covered quite nice. ... Read more

Subjects:  1. Advertising & Promotion    2. Brand name products    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Management - General    7. Marketing - General    8. Product Management    9. Business strategy    10. Management & management techniques    11. Sales & marketing   

Reviews (2)

An OD book with a solid combo of theory and practice
Finally, an OD book with a solid combination of theory and practice.The theory in this book is the most comprehensive model for OD I've ever seen.Simons' model incorporates all functional areas of business.He does an excellent job of looking at the whole organizational picture. This is where many authors have fallen short with theories that only cover one or two functional areas of business leaving you to guess at how to incorporate the rest.This cross-functional approach to OD is not just refreshing; it's quite necessary in today's business environment.
Eloquent and Essential Practicality

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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Finance    5. Leadership    6. Management - General    7. Organization    8. Organization Theory    9. Organizational Behavior    10. Organizational Behavior In Business    11. Organizational change    12. Management & management techniques   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business logistics    4. Business/Economics    5. Distribution    6. Industries - Retailing    7. Management    8. Management - General    9. Marketing - General    10. Marketing Management    11. Marketing channels    12. Materials Management    13. Physical distribution of goods    14. Business strategy   

Reviews (7)

Marketing as Strategy: Not Necessarily
Marketing as Strategy follows the assumption that marketers have lost their seat at the big table because they no longer address the heavy strategic lifting in their respective companies. This may or may not be true. A good bit of the financial bent in most publicly held companies may have to do with the extreme pressures provided by SOX and related corporate governance issues in the post-Enron business landscape. As a result, most CEO's aren't marketers outside of marketing-driven industries.
Obtuse
This is so buzzword laden, I really couldn't make out what the guy was driving at. I abandoned it midway through the first chapter.

Marketing & Value
We live in a service economy but pump our own gas.Customer Service keeps us on hold, is rude, clueless.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Marketing    5. Marketing - General    6. Strategic planning    7. Sales & marketing   

Editorial Review

It's possible to look like a leader, say all the right things to shareholders, make employees feel good about themselves, and still not produce the sorts of results everyone expects and wants from your company. A previous generation might have called this winning the battle but losing the war.Read more

Reviews (16)

At last, a leadership book that talks about results!
Many leadership books today trumpet two-minute techniques, fads, and processes to do everything but the job at hand.Ulrich, Zenger and Smallwood describe how the "attributes" that other management books fancy are nothing unless they are attached to one of four types of results:Employee, Customer, Organization or Shareholder.
One of the best books on leadership & implementation...
Together with Kotter's "Leading Change" and Fogg's "Implementing Your Strategic Plan," this is one of the best books ever written on leadership and strategy implementation. Contrary to what an earlier reviewer stated, this book only mention's Enron on two pages (out of 234). And, in each instance, is very specific about what can be learned from the ill-fated company (this book is far from a "cheerleading session" for Enron). Instead, the book focuses on the mechanics of leadership and strategy implementation. As a strategy consultant, I find myself recommending this book to clients again and again. I believe it should be a part of any serious manager's business library -- particularly if you are a senior manager. Overall grade: A/A+.

A "leadership" book that trumpets Enron
...Spare yourself [the money] and to talk to the manager of your local Denny's restaurant for some real inspiration. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Executive Management    6. Executive ability    7. Leadership    8. Management - General    9. Management & management techniques   

Reviews (4)

Human factor and business
Human factor and business Finally--clear reasons about what works and what doesn't
When I read this book, I felt that I had been missing the obvious for a long time.The authors provide an explanation about why most of the changes in organizations don't work, whether they are Theory E or Theory O, and how you can combine the two for meaningful and effective results.Their work is based on lots of experience and for me they finally explained what the problem is--and what to do about it.As a change agent, this book gave me great new thinking with which to practice my craft.

A thoughtful, no hype, solid content book
I have just finished reading this book and have been rewarded, as a "change" practitioner, this book adds real value in bringing the streams of change together. It is rare when I read a book on the subject and find it rewarding, enhancing what I do at the coal face. No, quick fix recipes but a thoughtful, well constructed set of ideas that do justice to this complex subject. I would reccomend this book to those who want to get beyond "listmania" and into some real thinking of what is involved in the dynamics of change. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Congresses    5. Entrepreneurship    6. Leadership    7. Leadership In Business    8. Organization Theory    9. Organizational Behavior    10. Organizational change    11. Structural Adjustment    12. Business strategy    13. Management & management techniques    14. Change Management   

Editorial Review

It's trendy these days to decry a lack of loyalty among employers, employees, customers, and even investors, and blame it for everything fromdrops in business profitability to the decline of civilized society. But Frederick F. Reichheld, a Bain & Company director emeritus, insists that loyalty lives--and, in fact, remains a major reason for the success enjoyed by some of the leading names in both the Old and New Economies. Read more

Reviews (12)

Outstanding with unique insights! Practical and helpful!
When the majority of CRM/loyalty books still focus on convincing top management of the importance of CRM/loyalty as if those top management are ignorant of it, the author points to one big blind spot of those decision makers: that there will be no loyal customers if the value/culture of the company does not lead to creation of loyal employees/vendors (partners), absence of which as reflected by the author's six principles of loyalty, (the backbone on which the author elaborates to the full length of the whole book) including:-
The litmus test for leadership
In today's economy, changing jobs is considered by many as a sign of a successful career.Customers and shoppers are constantly bombarded with challenges to find a better deal.The internet allows a mouse-click to shift purchasing power anywhere in the globe.There is much encouragement to always shop around for better values instead of buying from just one trusted source.What good is loyalty in all of this?Isn't loyalty all but extinct?
THE HIDDEN BENEFITS OF LOYALTY
Reichfeld�s thesis is that loyalty, more than a fosuc on profits, is what guarantees companies long term success.He uses a handful of examples, including Enterprise Rent-a-Car, Northwestern Mutual, Harley Davidson, Cisco, among others, to make the case that having outstanding loyalty from your customers, suppliers and employees drives outstanding results. Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management - General    5. Management & management techniques   

Reviews (10)

Insightful and influential
I discovered this book during a business trip to Phoenix in 1996, and it still occupies a space on my special shelf of books that have deeply influenced me. High level view
This book presents a very high level strategic view of business. Slywotzky emphasizes the value of a good business design vs reliance on technology for growth.For example, there is the simplified view of why IBM became a slogging giant in the early 90s. Lou Gerstner would certainly like to add to it A whole new way of thinking for me
I normally do not read business books of this book's scope; however, it was recommended by my co-author for an article on which we were collaborating.Our challenge was to support the assertion that the U.S. software industry is being supplanted by India, and a shift in off-shore development resources from the U.S. consumer to Indian provider is actually moving to Indian consumer to Russian and Egyptian providers.This is obviously value migration in its truest form and is consistent with the ideas set forth by Mr. Slywotzky in this book.Read more

Subjects:  1. Business / Economics / Finance    2. Business/Economics    3. Corporate & Business History - Strategies    4. Corporate Finance    5. Corporate Planning    6. Corporations    7. Entrepreneurship    8. Strategic Planning    9. Valuation    10. Business strategy    11. Management & management techniques   

Reviews (7)

A 'must-read' for the whole family !!
"Generation to Generation", published by Harvard Business School Press, is an attempt to model how family businesses work in essence. The authors' research include interesting vignettes and 'lessons-learned' from a variety of families; how they achieved their goals, how they resolved conflicts between family members etc. Since the topic of family business in academics is fairly new, this book can be considered as one of the best in its field. Packed with Knowledge!
Most businesses in the world today are owned by families, but only a small percentage of these companies will survive and grow into major corporations. The unique challenges posed by family ownership can undermine even the best-performing small business, as issues of control and succession permeate the generations. In Generation to Generation, the authors apply the simple premise that managing a family-owned business to a large extent means managing the family itself. To that end, they provide a rich compendium of research and strategic suggestions for those charged with making a family business work, including the consultants who guide them.We from getAbstract highly recommend this book for these applicable measures and methods, which will help the performance of both business and family.

A perfect blend of theory and practice!
The authors effectively present a theoretical, as well as practical model of family business dynamics, incorporating the complexities of development over time. This book is a must-read to gain a deep understanding offamilies in business from the key perspectives of familiy, business, andownership. Their use of case examples effectively illustrate the practicalapplication and relevance of theory. To sum it up, it's steak AND sizzle! ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Enterprise    4. Business enterprises    5. Business/Economics    6. Entrepreneurship    7. Family-owned business enterpri    8. Family-owned business enterprises    9. Industries - General    10. Management    11. Management - General    12. Self-Employment    13. Succession    14. Small businesses & self-employed   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. General    5. Management    6. Management - General    7. Research, Industrial    8. Structural Adjustment    9. Technological innovations    10. Management & management techniques   

Subjects:  1. Biotechnology    2. Biotechnology (General)    3. Biotechnology industries    4. Business & Economics    5. Business/Economics    6. History    7. Industries - General    8. Leadership    9. Leadership In Business    10. Science    11. Business strategy   

Reviews (16)

A good book with focus on Value/Customer Experience, but can be better
In my humble opinion, this book can be highlighted by one single sentence on page 27, "When is a banana not a banana?"
Priceless Professional Services
One might think that the themes of "Priceless" are only for companies that sell consumer products.I have found that the principles apply to Wealth Advisors, CPAs, Law Firms, Insurance Firms and Banking.If professional service firms study and address the client value models and apply the recommendations of Diana and Terry they will build client loyalty and profitability.Great thought leadership and a fun book to read for anyone who wants to build client loyalty!

Nothing new
Quite disappointed. Nothing new. Recommend "How customers think" and "clued in" instead of this one. ... Read more

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