Reviews (72)

Have a successful business AND a life + security for the future
My sales went from $2.7 million in 2004 to $8.5 million in 2005. Now we're heading to towards $12 in 2006. Hot dog!
Great Insights!!
I think it gives you a common sesnse approach that will quick start you in your carreer. Evry agent should pick it up. I beleive I picked up a couple ot items that will be crirical to my success.

Lots of sizzle with no meat
I am really confused by all the great reviews. I am sure that most are Keller Williams agents. There is really nothing here. There are not any scripts, dialogues, systems, checklists or anything else that resembles a process or system that can be followed. There is a whole lot of hype and rah rah here if that is what you are looking for. As someone that has been a very successful agent selling in excess of 100 homes a year for years. It is clear that this book is full of theory. It is the writers theory of success not what really works. It is at best a view from what an agent does when they reach the pinnacle of sales in the real estate profession. It is not what they do, think, implement, study, perfect as they climb the mountain to success. This is not a book for new agents. In fact it is not a book for most agents. There are few people that can really pull off what Keller is theorizing here. Most agents are going to spend boat loads of money to fail miserable at following the book. I have seen too many agents follow this book with out the fundamental skills they need in the business like, time management, sales skills, prospecting. lead follow up, presentation skills and qualifying skills all are missing in the book. "Millionaire agents" have to be good at those first or they won't be Millionaire Agents. These agents who follow the book then blow out the door of the office when they could have made it in the business.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Finance, Personal    5. Professional Occupations    6. Real Estate - General    7. Real Estate Administration    8. Real estate agents    9. Real estate business    10. Business & Economics / Real Estate    11. Business & Management    12. Real Estate   

Reviews (6)

Not worth your time.
Basically I had to purchase this for a class.The book is full of acronyms and buzz words with no application.The end of chapter review is great if you just wanted to add new words to your vocabulary and be able to repeat their definitions with little understanding.This is a classic example of a text book gone wrong.

Good for its purpose
If you need a management information systems book, this is the book you should be looking for!Its not useful for much else, however, maybe kindling...

deluxe RIP OFF
I 'was forced' to buy this book for an MIS course. We all know how textbooks are scams anyway, but this one takes the cake. My college even had the balls to 'bundle' this with an MS Access book so we were stuck with a $170 bundle. All the info I needed to take the course was available on the website webct.If you can find a way to access that site, you don't even need this outrageously expensive book.I got an A in the course and never cracked the book.I just used the info on the website. You should try that route if you can, and forgo purchasing this book. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Information Management    5. Management information systems    6. Office Automation    7. Business & Economics / Information Management    8. Business information systems   

Reviews (4)

good text FOR SALE!
i have one for sale,brand new for $35!email heather_ellis84@yahoo.com if interested.

More of a reference book.
This book does not have a lot of depth to it - and it is somewhat dated (each year a bit more), but there are some handy examples that make it a worthwhile read... especially for the price.

An O-K text, with a few gems.
For your basic introductory business class, this book is good.It offers a lot of vocabulary, and I can see why a lot of people would say the book has no depth since most of the information can be drawn from simply living the real world. (Unless of course you life in a refrigerator.)So why bother grabbing the text if I can get the same exact knowledge from life?
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Enterprise    4. Business enterprises    5. Business/Economics    6. Human Resources & Personnel Management    7. Industrial Economics (General)    8. Industrial management    9. Industries - General    10. Management - General    11. New Business Enterprises    12. United States    13. Business & Economics / General    14. Economics, Finance, Business and Industry   

Reviews (12)

This book WAS NOT better the second time around
Very hard to read and understand. Each chapter has Learning Objectives and those LO's are referenced for the questions at the end. The problem is: inside the chapter there is no way to find out what the LO's are!!! Me and a friend tried to figure it out but it was almost impossible. A lot of the chapter questions were very difficult. Several spelling errors that a sixth grader could have found. I had a Managerial Accounting class twice, once as a prerequisite for my graduate degree and I am taking it now for my MBA. Imagine my horror when I discovered that I was using this same book twice. I hope you never get stuck with this turkey of a book.

Need a textbook for Management Accounting? Here is one!!!!!
A very nice and neat accounting textbook! This book explains basic accounting concepts clearly, which helps me to master basic concepts of accounting with ease and simplicity. I had a great time to read this book, and it makes learning accounting as interesting as it can be. The introduction and summary of each chapter also help me to understand a big picture of management accounting as well as small details. The treatment of management accounting is thorough and highly advanced with many detailed examples in reality. Need a textbook for Management Accounting? Here is one!!!!!
A very nice and neat accounting textbook! This book explains basic accounting concepts clearly, which helps me to master basic concepts of accounting with ease and simplicity. I had a great time to read this book, and it makes learning accounting as interesting as it can be. The introduction and summary of each chapter also help me to understand a big picture of management accounting as well as small details. The treatment of management accounting is thorough and highly advanced with many detailed examples in reality.Read more

Subjects:  1. Accounting - Managerial    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Management Accounting    6. Managerial accounting    7. Business & Economics / Accounting / General   

Reviews (18)

"Lack of feedback is one of the most critical flaws in existing aid." (Worthy of 4 stars if not for author's quirks--see below.)
JFK declared in 1961 that "existing foreign aid programs and concepts are largely unsatisfactory." He then stated his intention "during this coming decade of development to achieve a decisive turnaround in the fate of the less-developed world, looking toward the ultimate day...when foreign aid will no longer be needed."45 years on innumerable people all over the globe are wondering what went wrong. The author of this book, an economist formerly with the World Bank, thinks he has an answer.In his view, "the legend that inspired foreign aid in the 1950s is the same legend that inspires foreign aid today"---"that the poorest countries are in a poverty trap...from which they cannot emerge without an aid-financed Big Push."Western elitist balderdash, William Easterly, calls this notion; arguing that the economical and political complexity of any society "dooms any attempt to achieve the end of poverty through a plan," adding that "no rich society has ended poverty in this way."How then is the West supposed to wipe out hunger, malaria, AIDS, TB, illiteracy, etc. within upwards of a 3,4, or 5 dozen countries around the world, all within a ten or fifteen years, or within any specific time frame.Utopian social engineering has not, to say the least, been particularly successful in living up to its rhetoric.It ought not be a revelation, thus, that "a big problem with foreign aid has been its aspiration to a utopian blue-print to fix the world's complex problems."How many cycles of "idealism, high expectations, disappointing results, cynical backbash" ought it take for us to conclude that some things just cannot be accomplished by planning fiat.It doesn't help matters, either, that "in the typical utopian program, everything is done at once and it is impossible to learn what works and what doesn't."
Masterful combination of rigorous analysis and real-life experience
In The White Man's Burden: Why the West's Efforts to Aid the Rest Have Done So Much Ill and So Little Good, William Easterly does a masterful job of taking the complex topics of international development and aid and making them understandable and accessible to the uninitiated.He does this not through dumbing-down the subject, patronizing his reader, or oversimplification, but through effectively lifting the shrouds of jargon, pretentiousness and mystification that drape most academic and international organization publications.Easterly seems to take delight at poking fun at the reams of incomprehensible babble and acronyms that spew out of most official documents.
This should be required reading, along with Collision and Collusion, the Strange Case of Western Aid for Eastern Europe
I spent 5 years doing a private development project. What I learned is exactly what Easterly says and more.
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Subjects:  1. Developing countries    2. Economic assistance    3. International Relations - General    4. Nonprofit Organizations & Charities    5. Politics / Current Events    6. Poverty    7. Prevention    8. Social Science    9. Sociology    10. Third World Development    11. Social Science / Poverty   

Reviews (2)

Professional Coaching
Our company recently hosted a presentation from David Peterson, one of the authors of Leader as Coach.His audience was a small group of HR managers and Training consultants.He provided us with a no nonsense, credible approach to coaching managers and leaders.The title of his presentation was quite true to that title, providing us with a clear vision of the state of the art and insights into the state of the practice. This book has been my guide for my active research project.
This book has been both inspirational and motivational for me.I love the quotes and have used them when sending memos to people involved in my Masters active research project. The few colorful pictures are beautifuland representative of reaching high for the stars. The texture of the paperused is similar to a magazine's. I almost felt I was reading one, whichfelt more like leisure reading. The book is short, easy to read, and to thepoint. I've taken much of the advise while I've engaged as a leader in myproject.I've made efforts to become a better listener, give positivefeedback, inspire people to take risks, and built a bond of trust. Ilearned that I have to model the good habits I'd like others to practice. The strategies suggested are a must for people in the business world andadminstrators or leaders in education. The book is practical for anyonewho assumes a leadership role and does not know how to begin the process.Thumbs up! ... Read more

Subjects:  1. Business & Economics / Leadership    2. Business & Economics / Management    3. Business / Economics / Finance    4. Business/Economics    5. Employees    6. Entrepreneurship    7. Human Resources & Personnel Management    8. Leadership    9. Mentoring in business    10. Organizational learning    11. Training of    12. Business & Economics    13. Coaching    14. Management    15. Personnel & human resources management   

Editorial Review

The old Quaker adage, "Let your life speak," spoke to author Parker J. Palmer when he was in his early 30s. It summoned him to a higher purpose, so he decided that henceforth he would live a nobler life. "I lined up the most elevated ideals I could find and set out to achieve them," he writes. "The results were rarely admirable, often laughable, and sometimes grotesque.... I had simply found a 'noble' way of living a life that was not my own, a life spent imitating heroes instead of listening to my heart."Read more

Reviews (36)

LetYour Life Speak review
This book shows that it is never too late to do a little soul searching to discover your life's purpose.The author recounts his own personal struggle for self discovery and fulfillment. This book is a good read with some food for thought.

The Answers are Within
Although "Let Your Life Speak" would be considered a small book, it's definitely big on insights, ideas, and thoughts to ponder.
the book let my life speak
I am a person who is looking for my vocation.I am confused and lost in my life.With the help of the book, I know more about the inner self.The path that the author experienced helps persons like us to face our inner self in different demension.There is one thing that alarmed me much: the author told us that depression is not our enemy but actually is our friend who leads us to God. The book explains very good about this point and let me have a new prospective on depression.
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Subjects:  1. Christianity    2. Christianity - Christian Life - General    3. Christianity - Theology - General    4. Church And Society    5. Inspirational - General    6. Religion    7. Religion - Christian Life    8. Sociology Of Religion    9. Spirituality - General    10. Vocation    11. Christian life & practice    12. Mind, body, spirit: disciplines & techniques    13. Religion / Christian Education   

Reviews (1)

No Chapter on Offshoring...
To be fair, though, the book does have chapters on office politics.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Management - General    6. Organizational behavior    7. Business & Economics / Human Resources & Personnel Management    8. Organizational theory & behaviour   

Subjects:  1. Accounting - General    2. CPA (Certified Public Accountant)    3. Study Aids    4. Study Guides    5. Test Prep    6. Financial reporting, financial statements    7. Study Aids / CPA (Certified Public Accountant)   

Reviews (1)

Good Stuff
I am using this textbook for an MBA course. I had already started the class when I ordered the book, but I received my book in enough time where I was not left behind. I appreciate the prompt service. Thanks:-) ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Organizational Behavior    6. Business & Economics / Organizational Behavior    7. Organizational theory & behaviour   

Reviews (2)

Fast and nite service
Eventough I didnt receive the "password" or information (piece of paper with pass and info.) to access the online resources for this book, the shipp was fast and the book was in excellente conditions.
Great Accounting Textbook!
I have enjoyed using this textbook because it explains all the accounting terminology in real simple terms. It is geared toward the non accountant professional who needs a basic understanding of how to read the financial statements reported by companies. The textbook also comes with a website with tools that could be used in addition to the exercises provided at the end of each chapter. No all the links on the website are free but the ones that are, are really helpful.
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Subjects:  1. Accounting    2. Accounting - General    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Managerial accounting    7. Business & Economics / Accounting / General   

Reviews (7)

Great Concept but Outdated
This is the book I've assigned to graduate HR Management students studying staffing.It does the job, but needs more than just a cosmetic overhaul - which is what happened between the former edition and this one.
An in-depth exploration of the Staffing function
I personally loved this book. Its content is enriched with a wealth of professional and practical theory about corporate staffing strategies and systems. The Staffing Organizations Model that shapes the structure of this text is considered a profound, intergrated, and coherent framework for the dynamic realm of staffing. The model's flow is logical, commencing from legal compliance and job analysis and concluding with employee retention management. The book helped me develop a sound conceptual map of what Staffing is, what it includes, and how its sub-systems interrelate. I recommend this book to all people who are interested or work in the Staffing field.

A Solid Human Resources Recruitment and Staffing Guide
As a human resources professional and a graduate student at Troy State University, I found this text to be very insightful in all aspects of researching, designing, planning, and implementing various internal and external staffing strategies, policies, procedures, and practices.This text is definitely an invaluable reference book that should be a part of any human resources professional's library. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employee selection    5. Employees    6. Human Resources & Personnel Management    7. Recruiting    8. Business & Economics / Human Resources & Personnel Management    9. Personnel & human resources management   

Reviews (25)

Wow!So This is How Call Centers Work!
I've generally been an IT Director and Project Manager, so I read this book to get a better idea of my customers' needs.I was pretty excited to discover that there's at least one good summary of what call centers do and how they do it.For my own sake--and perhaps yours--here's my summary of Brad and Julia's summary: Call Center Management ~On Fast Forward
We were in the process of re-organizing our call center and based on the excellent reviews that I read, I choose this book.Well, the reviews were right.This book is excellent. It is very well written and explains all aspects of organizing and analyzing a Call Center. We have ordered a total of 6 copies and they are being utilized by the V.P. of Operations, Operations Manager, IT dept, and the Customer Service Dept.

Comprehensive handbook for management
The perfect book for the people that are managing the call centers. Especially when call center is just a part of your responsibility and you need a comprehensive and ehhaustive in-depth description of call center activities. Great book. Good for both excecutives to understand what the call center managers are doing (even in terms of languages they speak, very usefull, if you are not able to undestand sometimes the cc managers you need the book) and call centers managers in order to understand how to present their work to the executives. ... Read more

Subjects:  1. Business & Economics / Customer Service    2. Business / Economics / Finance    3. Business/Economics    4. Customer Service    5. Marketing - Telemarketing    6. Business management    7. Call Centers Management    8. Call centers    9. Management    10. Telecommunications   

Editorial Review

David Maister, Charles Green, and Robert Galford--consultants on professional-service management and customer-relation issues--believe nobody can become successful as a business guru until they first gain the confidence of their clients. In Read more

Reviews (14)

Clear directions on creating trust
Being trusted by their clients separates successful advisors and consultants from the corporate consigliores. But how does a qualified advisor become trusted? Authors David H. Maister, Charles H. Green and Robert M. Galford provide methods you can use to reach the inner circle. They break trust into its component parts and reassemble those pieces into a viable, practical model, complete with suggested conversations. That may sound a little robotic, but with practice, an advisor can make the transition from outside technician to habitu� of the inner sanctum. This readable book includes a useful appendix and a list of quick references. We recommend it to consultants and professional service providers. We trust you'll know what to do with it.

Trust is a process
How does a company create trust-based relationships with its clients?The authors utilize their experience to educate readers in the process of developing trust, specifically with each interaction between the company and the client.
Nobody says it better
Clients want to do business with professionals they know, like and trust. Nobody says it better than David Maister.As a marketing consultant to professional service firms, I always tell them this book is required reading. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Communication - General    4. Business/Economics    5. Consulting    6. Leadership    7. Business & Economics / General    8. Management & management techniques   

Reviews (21)

enjoyed
I enjoyed reading this book.It was written in a concise manner and still managed to explore the details of negotiation.

Wonderful tool for handling transitions of all kinds
Whether we are leading a team, a family, or even ourself through a transition, this book gives us the necessary tools to thrive through it. You get the theory and the practice. Since we all undergo change which sparks transitions, this book will benefit everyone.

Start-ups and Managing Transitions
The focus of the venture capital community is on the change a new disruptive company intends to bring to the world, and little, if any, attention is paid to the changes and transitions that the company, as it moves from concept development to full commercialization, will have to negotiate to achieve its vision. "Transition Management" provides an excellent `how to' book for young, fragile companies as they negotiate the never ending changes and transitions that they will be forced to make.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Economics - General    5. Entrepreneurship    6. Industrial management    7. Management    8. Management - General    9. Organization Theory    10. Organizational change    11. Structural Adjustment    12. Management & management techniques    13. Personnel & human resources management    14. Takeovers, mergers & buy-outs    15. Business and Management   

Reviews (4)

Shippment
Book was in perfect condition with the exception of some small damage that occurred during shipping.The company packaged it well, I think the postoffice just used metal straps during shipping which damaged the book a little.But the company shipped it out immediately which is appreciated!
Strategic Marketing Problems... Not Solutions
I was disappointed. The book does contain some interesting thoughts, but 90% of the content is a description of companies facing marketing problems (case studies with a lot of facts). The author doesn't offer the solutions and best practises that would help solve these problems. While reading this book, i felt i was eating a burger without meat. Something is missing... Great and comprehensive
I am a MBA Candidate with a finance focus who had the pleasure to use this book. Never before had I imagined that marketing could have the amount of numerical focus that this book shows. There's a case for every type of industry and many world-famous companies in this book. What else is missing from an introduction to marketing text?! ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Case studies    5. Customer Service    6. Decision making    7. Management    8. Marketing    9. Marketing - General    10. Marketing Management    11. Business & Economics / Customer Service    12. Sales & marketing management   

Reviews (1)

A Thorough Reference
This book is written like a textbook - starting with the most basic concepts - but moves on to discuss the tools and techniques of market analysis in considerable detail. Separate sections deal with residential, office and industrial, retail, hotels and resorts, and mixed-use developments. Case studies are given for each type of property. Technologies and data sources to assist analysis are discussed.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Case studies    5. Market surveys    6. Marketing - General    7. Real Estate - General    8. Real Estate - Sales    9. Real estate business    10. Real estate development    11. United States   

Reviews (3)

Easy access to the world of Management
This book serves as a good introductory text to the interesting and vastly complex field of management. As with anything comprehensive, a single book cannot cover (in depth) all that needs to be covered and thus, some one who aims for detailed information on ERPs, supply-chain management, Porter's 5 Forces, Fredrick Taylor's early thoughts on scientific management, or Maslow's hierarchy of needs... will need to read the respective books to satisfy demand.
One of the best in its field
In my opinion this is one of the best text books on management I read. I am using it extensively with undergraduate students for whom the English is a foreign language, and still they do not encounter any difficulties, either in understanding the text or the cases.
rate the book I bought from amazon
The buyer made the purchase so complex! I am very anger about that. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Management - General    6. Business & Economics / Human Resources & Personnel Management    7. Economics, Finance, Business and Industry    8. Personnel & human resources management   

Subjects:  1. Business    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Information Management    6. Information storage and retrie    7. Information storage and retrieval systems    8. Information technology    9. Business & Economics / Information Management    10. Business information systems   

Reviews (5)

Holding Success in Your Hand!
While this resource guide by Sharon Fullen may not deal with th