Reviews (7)

Ready to use
This book gets right to what you need, phrases for the performance review.This isn't a book you read but a book you use. Grab this book from the shelf, look up the skill or ability, match the performance and choose the phrase that fits best.This approach is straight forward and to the point. A must have for all managers. Then add the documented measurements of that performance like the number of days missed, etc...

Perfect phrases
Excellent resource for dealing with difficult employees; perfect phrases to use in human relations situtuations.

Not-so-perfect-phrases
Although this book is helpful in writing reviews, the lanugage in the book is very primary, and not useful for management type positions.I was disappointed in the book. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employees    5. Management - General    6. Rating of    7. Terminology    8. Business & Economics / Management    9. Personnel & human resources management   

Reviews (8)

Wast of time and money
This book is a wast of time and money. Basically you get the forms but no way to change them to suit your business. The CD is is Adobe and you are unable to do aany modification to the form, just print as is. Also, the Adobe reader included on the CD is corupted, and you have to get it elsware if you need it.
Must-have for anyone preparing for a career in food service
The Encyclopedia of Restaurant Training is a no-nonsense, thorough resource covering the necessary training for all positions in the food service industry, from professional chef to maitre d to bartender and much more. Written in clear, easy-to-understand terms and charts spelling out explicit training instructions, and illustrated with some diagrams (such as a picture of how to properly set a formal table), The Encyclopedia of Restaurant Training spares no effort to be as understandable as possible. No background knowledge in any trade is needed to grasp explicit instructions ranging from a step-by-step breakdown of the hostess job to the proper order of service for a luncheon handout to how one can go about creating a memorable presentation to food service employees, and much more. A CD-ROM accompanies this absolute must-have for anyone preparing for a career in food service, or charged with the responsibility of training food service recruits.
A Complete package for the Food Service Industry
As a long-time user of The Restaurant Managers Handbook by Douglas R. Brown, I have found The Encyclopedia of Restaurant Forms and it's CD Rom to be the most complete and comprehensive selection of forms and ideas for every day and every situation that can or will arise in the food service business. ... Read more

Subjects:  1. Business & Economics    2. Business & Economics / Hospitality, Travel & Tourism    3. Business & Economics / Management    4. Business & Economics / Reference    5. Business / Economics / Finance    6. Business/Economics    7. Industries - Hospitality, Travel & Tourism    8. Restaurant management    9. Small Business - General    10. Management    11. Reference    12. Restaurants   

Reviews (6)

Very Helpful
The world is full of experts at what is wrong with the things that we do. Dr. Carver has a rock-solid, well thought out suggestion concerning how to do it right. One reviewer complained that Dr. Carver's suggestions are not realistic. Right isnot often realistic, but right is always right. It's far better to start with an ideal and compromise from that point than to capitulate from the outset. Boards that Make a Difference is well worth reading.

Idealistic
The carver style of governance is a tad idealistic and perhaps overly optimistic.I have read everything Dr Carver has written concerning this field and enjoy this material at an academic level.But when it comes tooperationalizing this model in boardrooms I've seen it fail time and timeagain.Not to say that the model is flawed because in fact the model isnormative and conceptually complete.However it doesn't capture thatelement of reality from which, in my experience, the model requires -practicality and real-world application.Dr Carver's notion that Boardscan do without Finance and Audit Committees is very naive.Mostconsultants from the chartered accountant genre are saying the completeopposite.In fact most government policy initiatives are moving towardmore control of financial affairs of organizations for boards from chartsof accounts to fiscal policy.So I don't think the elimination of Financeand Audit Committees is realistic nor is it a terribly bright suggestion. I guess my only crticism is that the carver model is far to idealistic andphilosophical for a practical application in the form Dr Carver suggests. Sorry but a hybrid model of traditional Board governance and the carvermodel may work given the commitment required from directors tofollow-though on everything suggested in that system of governance,

A must-have for not-for-profits!
This book was the core piece of a radical change in our board room. It led us down the path we knew we wanted to go but didn't know how to get there. His model for board room organization could revolutionize boards ofcompanies in transition, like those of the rural electric program inAmerica. It's a road map for where you already know in your heart that youwant to go. ... Read more

Subjects:  1. Associations, institutions, et    2. Associations, institutions, etc.    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Corporate & Business History - General    7. Directors of corporations    8. Leadership    9. Management    10. Non-Profit Organizations Management    11. Nonprofit Organizations & Charities    12. Nonprofit organizations    13. Public Administration    14. Business & Economics / Nonprofit Organizations & Charities    15. Civil service & public sector    16. Management decision making   

Reviews (1)

One of the best textbooks i've ever read!
The author of this book really had the student reader in mind. He includes every aspect of business and financing in the text.He is broad but simple at the same time.I would recommend this book to anyone that is beginning to get into the business world of learning! ... Read more

Subjects:  1. Business    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Management    6. Management - General    7. Taxation - General    8. Business & Economics / General    9. Business & Management   

Reviews (8)

Almost everything I dislike in a textbook
This book has many characteristics that I really dislike to see in a textbook.
One of the better books available
This publication provides a thorough and comprehensive review of almost every important aspect of accounting, financial analytics and reporting. A useful tool for a person new to finance or someone needing a refresh or review of important topics. A solutions manual would have been helpful, but the book is a valuable buy nonetheless.

Very good for understanding the subject
The book provides very clear explanations about different aspects of financial statement analysis. The only drawbacks are that the book is a little simplistic and that problem solutions are sorely needed. However, I am sure you are not going to use oit for self-study- you would be using it as a textbook in a financial statement analysis class. The professor, would be able to provide you with solutions (as in my case- thanks Dr. Church!) and will also help you out with some of the tougher stuff. Whatever, the book does an excellent job in explaining the basic stuff- much better than the Sondhi book. ... Read more

Subjects:  1. Accounting    2. Accounting - General    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Case studies    7. Corporations    8. Finance    9. Financial statements    10. Business & Economics / Accounting / General    11. Financial reporting, financial statements   

Reviews (3)

Don't rely on this book for an online course
This book is filled with information but is not easy to follow. The ethical questions do not provide answers which leave you wondering if your own conclusions are accurate. The format tries to cover too much information without going in debth about anything.I used this book for an online accounting class and it was of very little help to me.This truly was one of the worst text books I've ever used.

Late
The shipping took 3 weeks and too late for class so I'm returned book I haven't heard anything I wouldn't recommend you to buy from this site

Happy Student!!
In great condition & ordered exactly what was promised. This book is very comprehesive. Gave me everything I need to know to file my tax return. ALOT of INFO. It's like having a personal tax planner right in your own home & you can plan at your own pace! ... Read more

Subjects:  1. Accounting - General    2. Law    3. Legal Reference / Law Profession    4. Taxation    5. Taxation - General    6. Business & Economics / Taxation / General    7. USA   

Reviews (23)

Doesn't get better!
I have read many books on mortgages, at least the few I can find.This is VER VERY good.This is the 2nd good book in mortgage busines I have come across... the first was Idiot's Guide - Mortgage Broker Success... I now have to keep these two books.They serves as great reference

A Must Have!!
I am new to the mortage business and have pruchased several books on the industry.This book is by far, the BEST!It contains an amazing amount of information for those who are new to the industry.It supplies you with sample sheets of everything you will need and explains them in great detail.I cannot say enough about how valuable I feel this book has been to me!I highly recommend it to anyone new or unfamiliar with the mortgage industry!

Awesome Read
This was an awesome read.It isthe most imformative book that I have read in the loan origination field.I am utilizing this book as a masterguide in the training that I am now doing for my new loan officers and also as a refresfer course for those with experience in the mortgage loan origination business.After 22 years in the business, I have finallylocated the Holy Grail and will continue to employ its use from this day forward.If loan originators follow this lead, they will be well ahead of the curve, even in the uncertain days ahead in this industry.--
Read more

Subjects:  1. Banks And Banking    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Mortgage brokers    6. Real Estate - Buying/Selling Homes    7. Real Estate - General    8. Real Estate - Sales    9. Real Estate Administration    10. United States    11. Business & Economics / Real Estate    12. Financial services industry   

Reviews (14)

A lot of nothing
This book has very little to teach you and it's virtually unreadable. Make sure you read one or two pages before you buy in case you are like me and you can't stand his style.

Great, but Swensen's New Book is Better
This book covers the HOW and WHY of diversification.While everyone claims to understand diversification, there have been few individuals or institutions that have actually applied the concepts as well as Swensen.
solid primer on institutional money management
Swenson's reputation was made by the investment results he has generated, which in turn are based on good insights and steely discipline in managing a portfolio.That said, he could have used an editor on this book.His prose style is almost a mockery of a business presentation - here's what he's going to say, he says it, and then a recap of what he said.Still, his style, with its absolute emphasis on clearly communicating to the reader, is a huge improvement over quasi-academic articles in the Journal of Finance.
Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Economics - Theory    5. Finance    6. Investments    7. Investments & Securities - General    8. Non-Profit Organizations Management    9. Nonprofit Organizations & Charities    10. Portfolio Management    11. Business & Economics / Economics / Theory    12. Economic theory & philosophy    13. Investment & securities   

Reviews (4)

Organizational Behavior
This text book does an adequate job of looking at the topic of Organizational Behavior. For someone that has been in business for several years, there is not a lot of new information, good review and some common sense stuff.

Must read book
For me this book had a great value. I used it on a college course after having faced the experience of being working on an IT company for 8 months. Actually I would say this book doesn't say anything anyone could not come up with; but I think that's as phylosofy is, common things we are used to, but that hardly we note to be able to do something about. I think this book is being very useful for me even after almost 3 years of be working, I think it helps you understand most of those frustrating situations we have to face daily on a company, allowing us to feel better on our work enviroment, be better partners on work, and make our work a little more productive. Definitly I recommend this book.

Common sense in a bound volume
This book discusses a topic that is a grab bag of different disciplines and has nice illustrations but i dont know if it is worth close to $100. Anyone who has significant work history intuitively knows a bulk of the material in this book. The book could be condensed to include the hard data and scientific findings and leave out much of the intuitively obvious commentary. This book is no worse than scores of similar textbooks on 'soft'topics but with the way prices are going many students are captive buyers,forced to buy textbooks at the teacher's request for perhaps questions used in the book for grading purposes while the general info can readily be found in college libraries. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Career/Job    5. Human Resources & Personnel Management    6. Organizational Behavior    7. Organizational Behavior In Business    8. Business & Economics / Human Resources & Personnel Management    9. Management & management techniques   

Reviews (12)

Strategic leaders at NPOs should read this book
The authors of this book do a nice job of condensing the content of their book into a diagram at page 15 that they entitle: "The Strategic Planning Process." Then they explain the diagram chapter by chapter. The chapters are full of good information and lots of exhibits, worksheets, and real-life examples. Job well done! I recommend to anybody interested in preparing a business plan for a for-profit or a nonprofit to read this book. And I also recommend all strategic leaders (i.e. executive directors, board chairs, and CEOs) read this book. It should be helpful to them in performing their job duties.
good basic introduction
Book provides a good basic introduction to strategic planning from the non-profit perspective. Although I already knew strategic planning from the corporate side, this book showed how it differs when applied to the non-profit arena. The review of the SWOT process was a bit simplistic, but I found the checklist for evaluating projects helpful. The disc and the worksheets were definitely worth the price of the book

Excellent Resource for Non-profit Boardmembers
This book is a step by step guide with suggested modifications to fit the needs of any group.The worksheets, included on an accompanying CD, are very useful.I highly recommend this book to anyone involved in strategic planning for any organization - public, private or non-profit. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management    5. Non-Profit Organizations Management    6. Nonprofit Organizations & Charities    7. Nonprofit organizations    8. Strategic Planning    9. Business & Economics / Nonprofit Organizations & Charities    10. Business strategy    11. Non-profitmaking organizations   

Reviews (5)

Cindi did it again? Did she, really?
I recently purchased the "Complete Reference Business Objects XI (R2)" by Cindi Howson.
Good overview for the new BO user...
All the basics are covered here.It will be particularly valuable for someone coming from a Crystal 10-or-earlier environment, or from a BusinessObjects 5.x environment.
An insightful book
BusinessObjects XI (Release 2): The Complete Reference is not just about how to use this module or that module, it is also about how to maximize your Business Objects (BOBJ) investment.Cindi does a great job explaining how to use many of the modules (she focuses on the core products) but she opens the book with valuable advice on managing Business Objects across your company.BOBJ is not just another little application for a specific project, it, as with many BI tools, can transform your business if you allow it to (and save you alot of money).
Read more

Subjects:  1. Computer Books: Languages    2. Computers    3. Computers - Languages / Programming    4. Programming - Object Oriented Programming    5. Business information systems    6. Computers / Programming / Object Oriented    7. Database software   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Reference - General   

Reviews (30)

21 Things I Wish My Broker Had Told Me: Practical Advice for New Real Estate Professionals
This book is very practical and a must read for all people considering a career as a real estate professional. Specifly describes the expectations of new agents and what is needed to survive the first year in the profession.
No. 1 Classic "Must Read"
This book was named the No. 1 classic "Must Read" by National Association of Realtors publication readers in June 2006. Working agents and longtime educators know how valuable this book is for new agents because of its honest, straightforward look at what they need to know to succeed. You will, too.
I wish someone told me NOT to buy this book!
I have probably read a dozen or more books on being successful in sales and most have been a waste of time.These people that write these books and hold seminars rarely give you any worthwhile information.Remember, the way they actually GET successful is by selling everyone else their books and tapes on HOW to be successful.I have yet to find anyone who is truly successful at their business and has passed their secrets on to anyone else.Why would they?Then you would be their competition.
Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Careers - General    4. Consumer Finance    5. Personal Finance - Investing    6. Real Estate - General    7. Real Estate - Investments    8. Real estate business    9. United States    10. Vocational guidance    11. House & Home / General    12. Property & real estate   

Subjects:  1. Business / Economics / Finance    2. Planning    3. Public, Commercial, or Industrial Buildings    4. Real Estate - General    5. Reference    6. Regional & Area Planning   

Reviews (9)

Workflow Modeling - This Book Flows...
Workflow Modeling serves both as a primer to a process approach to management, and a step-by-step guide for modeling the workflow required to achieve the process goals. The skills it teaches are critical as modeling is often the first step within larger improvement projects of all kinds.
Top Notch Workflow and Process Improvement Guidance
I've found this book to be an invaluable resource for guidance on how to gather requirements for my company's business process improvement projects.The presentation is logical, understandable and most importantly actionable in a real project setting.

Great how-to guide for understanding/improving processes
Can you clearly identify what is a process and what is not?
Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Industrial Management    6. Industrial Technology    7. Information Technology (Engineering)    8. Information technology    9. Management    10. Management - General    11. Organizational change    12. Programming - Software Development    13. Reengineering (Management)    14. Workflow    15. Applications of Computing    16. Management & management techniques   

Reviews (34)

Eliminates the Guesswork
This book provides an essential foundation for real estate analysis and investing. It is true that this book may challenge those who aren't familiar with reading financial statements. But, don't let that disourage you. Be patient and do your best to understand how financials work. Understanding financial statements is a vital skill for any business owner - and a real estate investor is a business owner.
NOT for the beginner
I selected this book based on the awesome reviews.It sounded like everything I needed to know about real estate investing, in a simplistic format.Within a few chapters, I found the book to be very condescending (i.e.; Basically....if you're too stupid to understand this calculation, real estate investing is not for you).
Great technical read- good "holistic" view of RE measures
Cuts through the fluff; gives you the "holistic" view of a real estate investment by illustrating every measure. The reality is there's no single "magic bullet" way to measure whether a property is a good deal or not; this book makes this point while teaching all the various measures, at all phases of ownership (including selling or "exit strategy", which most novice investors don't usually consider when they're just getting started).
Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Cash flow    5. Finance    6. Real Estate - General    7. Real Estate Finance    8. Real Estate Investment    9. Business & Economics / Real Estate    10. Business & Management   

Reviews (1)

Good
Everything was perfect. But the book said that a problem solving guide included and I didn't receive anything. ... Read more

Subjects:  1. Accounting (General)    2. Accounting - General    3. Business & Economics    4. Business / Economics / Finance    5. Business/Economics    6. Business & Economics / Accounting / General    7. Finance & Accounting   

Reviews (10)

Lean
Delighted with this book. Firstly it's size is great as when you are on the Gemba (Floor) you can have this in your back pocket and referance it when needed. It goes through the various concepts of Lean in an easy format and then explains the techniques. As a Lean BlackBelt myself, it's a great tool to use in every day situations.

Fantastic Little Book

Lean, Skinny, or Skimpy?

Read more

Subjects:  1. Business & Economics    2. Business & Economics / Facility Management    3. Business & Economics / Production & Operations Management    4. Business & Economics / Total Quality Management    5. Industrial Management    6. Industries - Manufacturing Industries    7. Manufacturing processes    8. Process control    9. Production & Operations Management    10. Technology    11. Japan    12. Production & quality control management    13. Production management    14. Production planning    15. Production systems    16. Six sigma (Quality control standard)   

Reviews (91)

Raving Fans: A revolutionary Approach To Customer Ser
I just read a few of the reviews for this book, Raving Fans that were less than satisfactory.I must say to those who thought after reading this book that it was pointless, simplistic to the point of insulting, disappointing, or over the top, that it's just that exact mentality the whole book is based on.I really hate to color one gender in this fashion but it unfortunately is true, usually it's a man who can't possibly see that the solutions to most customer service problems are just that simplistic.It may seem corny, over the top, or maybe simplistic but this book clearly addresses the problem with customer service today, in that no one cares or is brave enough to venture returning to true customer oriented values, or brave enough to be different.It's all about squeezing that dollar for more than what it's worth, instead of investing that dollar to develop long term loyal customers.Customers that will go out of their way to do business with a provider if the provider cares enough about them to listen to them and give above what they are expecting.I know what I am talking about, I am a customer, and at best I only occasionally see a flicker ofbarely satisfactory customer service actions with the business's I donate my dollars to, but for the most part my customer service experiences are definitely a "No-Customer-Service kinda Customer Service World". Not only am I a customer but I am a customer service provider as well.I have always performed my job with the Raving Fan mentality; I just didn't know what it was called.It's good to know that my work reputation is directly related to providing "Raving Fan" type Customer service.It's too bad that the majority of business's out there are managed by the mentality, that it's all about the dollar and the customer is privileged to have me as a provider.

To all the nay sayers.....
See ya, would hate to be your cio/ceo.It's just that simple.change is good, if you don't, bye.i extrapalated the simple concepts to help build the best suite of teams' of employees.Something like i have a vision for my team of managers, and part of that vision is what they need from me, they in turn need to develop their own vision of their team which includes what their team members need from them.By building that type of relationship/team, we can really provide an exceptional product.
raving fan
Raving fans is an excellent book for those that are trying to improve their businesses customer service and how the customer is viewed.Although at times it may seem over the top, from a cost analysis basis, even if a business cannot afford the costly improvements, focusing on low to little cost improvements can radically improve your business alone. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer Service    5. Customer services    6. Entrepreneurship    7. Finance    8. Management - General    9. Business & Economics / Management    10. Management & management techniques   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Compensation management    5. Human Resources & Personnel Management    6. Business & Economics / Human Resources & Personnel Management    7. Management & management techniques    8. Research & development management