Reviews (18)

Realistic and Practical
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work.

Especially useful for healthcare upper management
Quint's book was recommended by a fellow manager and I have been very pleased with his ideas.Although geared to upper management (some of his ideas work best with an organization-wide implementation) there are several things I plan to implement right away.It is difficult to find management titles so well tailored to the healthcare community; this one fits the bill nicely.

Must read for customer service businesses.
This is one of those books that can enlighten as well as develope those who are in the business of serving customers. It has been written for the healthcare field but many of the principles laid out in this book can be applied to many types of business. ... Read more

Subjects:  1. Administration    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Customer Service    6. Employment    7. Health services administration    8. Leadership    9. Management - General    10. Management Science    11. Medical care    12. Quality control   

Editorial Review

Once again using an astutely written fictional tale to unambiguously but painlessly deliver some hard truths about critical business procedures, Patrick Lencioni targets group behavior in the final entry of his trilogy of corporate fables. And like those preceding it, Read more

Reviews (124)

Amazing Insight!
This book was required reading at our office and at the time I wondered why, after all we had a great team! After taking the assessment test I realized we had lots of room to improve! The story was a quick and easy read but very effective. We implemented many of the ideas in the book and work much more effectively today than we did a year ago. Thanks for a great book!

Excellent
This book is loaded with information, well-written, entertaining, and quick reading.
The Five Dysfunctions of a Team: A Leadership Fable
Excellent, engaging, easy to read and understand. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Decision Making & Problem Solving    5. Leadership    6. Management - Teams    7. Teams in the workplace    8. Business & Economics / Leadership    9. Management & management techniques   

Reviews (6)

Mgmt. Review
The book was simplistic in the concepts and examples, little boring, but good book for high school business major wanna-bees

Great Book for Beginning Managers!
I am in a MBA program with little management background.I find this book to be excellent.It has tons of graphs with color and lots of case studies.It comes with an access code for you to get onto the website to take tests.If you are new to business I recommend this book.

Nice package, no Substance
This book looks really attractive.The layout is interesting, and makes it easy to find things.That is about the extent of the positives of this book, however.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Management    6. Management - General    7. Management Science    8. Business & Economics / Systems & Planning   

Reviews (11)

it is a nice book
It is a nice book covering a broad range of knowledge. pretty easy to read.

Excelent
I'm stduying this book in the MBA program, i think it is in one word excelent. Since I'm reading it i feel i can see myself in a mirror and at the same time i have found in the book the necesary guide in order to design my personal management skill improve program. It is a must at your personal library

Extremely Useful and Practical Guide to Effective Management
This book has been widely adopted and is now in its sixth edition because it has proven to be a valuable and effective text for people who want to think about what skills go into being an effective manager, how to develop them, and what are the practical means of application.The book is divided into four parts:Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Leadership    6. Management Science    7. Strategic Planning    8. Business & Economics / Systems & Planning    9. Management & management techniques   

Reviews (6)

Good OB text.
I Used this book for the Organizational Theory and Behavior class at Columbia Southern University. Easy to read through, and more valuable information in this book than in my last 6 management texts put together. I haven't read any other OB texts though, so I don't know how this one compares with others.

Overall great book covering all the concepts.....
This book is a very easy read.Used it for a CTUonline.edu master's class on organizational behavior.I think almost all organizational behavior-related books cover mostly the same topics.I mean you either know your people or you don't.It's applied psychology.What made this book somewhat unique is that it often cited real life case studies of companies.It also offered various arguments and counterarguments of the different topics that the book covered, such as "does flextime lead to increased productivity?" and "can you teach leadership?"

Good content, but unprofessional publishing
I can disagree about the ease of understanding and the knowledge of Stephen Robbins, but Prentice Hall, the publisher of this book, has blown it. This book is filled with typos and misspellings.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Human Resources & Personnel Management    5. Management - General    6. Management Science    7. Organizational behavior    8. Organizational theory & behaviour   

Reviews (1)

Excellent introduction to the subject
I read this book as the assigned text for a course in Quantitative Analysis and found it to be an excellent text for such a class.Each Model and equation presented is explained through realistic examples, illustrations, and explanations of the math.This made the subject very easy to comprehend and apply to the real world.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Statistics    4. Business/Economics    5. Management Science    6. Statistics    7. Strategic Planning    8. Systems And Analysis In Management    9. Business & Economics / Statistics    10. Business systems analysis    11. Management & management techniques    12. Management decision making   

Reviews (4)

Best place for on line purchases
As always, very happy with the service received by Amazon. Pront delivery and in perfect condition.

Overall a very good book
This is a very well written book. I used this book as part of my MBA program. No frills or fluff - just goes right to the point and explains it well in relatively fewer words. Also helped me tremendously in my job and the knowledge gained from this book does helps me in doing a better job. A must read for all managers.

Easy to understand
This book gets right to the point. Even though it is direct it also offers excellent examples to help you understand the information quickly. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Life - General    4. Business/Economics    5. Management Science    6. Organizational Behavior    7. Organizational Behavior In Business    8. Business & Economics / Systems & Planning    9. Organizational theory & behaviour   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Management    6. Management - General    7. Management Science    8. Organizational effectiveness    9. Personnel management    10. Problems, exercises, etc    11. Business & Economics / Systems & Planning    12. Management & management techniques   

Editorial Review

Ever since his first book was published some six decades ago, Peter Drucker has been essential to everyone serious about the "management of an enterprise (and) the self-management of the individual, whether executive or professional, within an enterprise and altogether in our society of managed organizations." This distinguished 30-year Claremont University professor has continuously identified critical principles in management, economics, politics, and the world in general. And he has redirected our thinking about them through more than two dozen books, including an autobiography and a couple of works of fiction. Now, with Read more

Reviews (40)

Not quite timeless
Good book, contains a lot of useful advice, which is "timeless".
EXCELLENT SOURCE FOR ENTREPRENUERS
This book is by far one of those that should be on the 'must read' list for any future entrepreneurs. The compiliation of the management concepts summarizes the major points of his more popular books in one single volume.
A good condensed Drucker reader
Peter Drucker has written a whole lot of books and a whole many articles onbusiness management. For the past 60+ years, his writings have helped managers understand how to operate and run a business "effectively" for the short and long term. But, it would be impossible for most practicing managers to read all of these books and articles to understand Peter Drucker's advice. This book tries to condense his essential advice into digestible bits that can be quickly read when and where you have time.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Leadership    6. Management    7. Management - General    8. Management Science    9. Business & Economics / Management    10. Management & management techniques   

Reviews (1)

Very useful, even after graduate school.
This was the book I used in my graduate consulting school in Arthur D. Little which was probably the most read of all my books, up to this time. I still used it as my reference now that I'm back here in Manila as aFinancial executive and adopted it as my class textbook in my StrategicManagement class. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Policy Making    4. Business/Economics    5. Case studies    6. Management - General    7. Management Science    8. Strategic Planning    9. Business & Economics / Systems & Planning    10. Business strategy   

Reviews (13)

This Book is Alright
Being an avid reader of Event Planning literature, I must say that this book is alright.

Packed with Knowledge!
Details, details, details. That's really what successful event planning is all about, and that's the key to this very successful event-planning manual. Author Judy Allen notes, lists, copes with and gives an example of virtually every detail in planning anything from a sedate corporate event in a major city to a huge celebration on a remote island. She provides examples galore plus tips, questions and answers, sample cost sheets and schedules. How much floor space does a person need to be comfortable in a tent? Answer: 20 square feet. How many bathrooms should be available for a party? Answer: One per 75 guests. And don't forget to ask about the stemware, adequate parking and even the photographer's back-up camera battery. This author seems to have thought every contingency, as the book's ambitious title promises. Her one glaring omission is that she does not include the party planner's fee - our guess is that she'd be worth it. We highly recommend this well-organized, very practical book to all event planners. Don't send out press releases for your party without consulting Judy Allen.

Great book
This is a great book for anyone interested in working in the event planning field. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Communication - Meetings & Presentations    4. Business Etiquette    5. Business/Economics    6. Congresses and conventions    7. Customs & Traditions    8. Meetings    9. Planning    10. Special Business Operations    11. Special events    12. Budgeting & financial management    13. Business & Economics / General    14. Public relations    15. Service industries    16. Business Communication - Meeting Mechanics    17. Hospitality, Travel & Tourism    18. Entertaining - Party Planning   

Reviews (4)

The Strategy Process
The authors of "The Strategy Process..", produced a high quality textbook on strategic planning and management. The authors show the complexity of the subject and the need for managers to exercise caution in using prescriptive systems in the highly dynamic, uncertain and complex operating environment. The book avoids taking a simplistic view to the subject but take a realistic approach of presenting various approaches that managers can use depending on their peculiar circumstances. Having grasped the various concepts, leaders of organisations can then use their judgement to come up with appropriate decisions and actions. The book focuses on developing the ability of managers to make informed judgements based on analysis, synthesis, experience and intuition and harnessing the collective skills and expertise of their organisations.
decent book
This book is an ok book.The cases are very interesting and they were the best part of the book.The readings in the first half of the book were random at times and generally not that good.Mintzberg has a great grasp of the concepts, but the book does not do well at conveying them.

Excellent business book
This is the kind of book that everyone who wants to be a business administrator should read. It is a compilation of diferents articles most of them from HBR and each unit has some real cases which explain the themebetter. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Case studies    5. Entrepreneurship    6. Management - General    7. Management Science    8. Strategic Planning    9. Business & Economics / Systems & Planning    10. Business strategy   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Case studies    5. Management - General    6. Management Science    7. Negotiating    8. Organization Theory    9. Organizational Behavior    10. Organizational Behavior In Business    11. Strategic Planning    12. Business & Economics / Systems & Planning    13. Organizational theory & behaviour   

Reviews (13)

Highly recommended to all marketing executives
How much are your customers worth? If financiers and investors had bothered to ask themselves this basic question, they might have prevented the Internet bubble and other expensive corporate mistakes. Such disasters can occur when people invest in businesses with no earnings and fanciful business models. Authors and professors Sunil Gupta and Donald Lehmann make a powerful case that executives should abandon outdated business-evaluation models based on traditional financial metrics, such as cash flows. Instead, they should rely on the present and future value of their businesses' customers: the "customer's lifetime value," or CLV. The authors discuss these issues in understandable language and buttress their arguments with formulas that will enable marketers to implement their ideas. They also provide helpful examples that are like mini business-school case studies. We highly recommend this book to all marketing executives, as well as to executives who are financially responsible for mergers and acquisitions, or advertising. This book could change the way you do business and increase your earnings from your best customers.

Important metrics for effective customer management
Are you spending more on your customers than they are worth?That is the question these authors attempt to answer in this book.Whether it is acquisition cost or retention cost many businesses may be spending too much on their customers.As with all investments there is a time to increase investment, a time to hold them, and a time to let them go.This is a detailed analysis of how to develop metrics for your company that help determine customer value.With increasing customers there are increasing costs.Once you have developed your metrics they show how to use that information to determine things like customer lifetime value. Once you know their lifetime value you can make effective marketing and management decisions related to your customers.You have to manage your customers in order to manage your business.Now you can determine how to best manage your customers.A practical approach to managing customers that is both effective and easy to apply while providing real results.Managing Customers as Investments is a recommended read for all marketing and customer-centric managers as well as all corporate executives.

Compelling Case for Factoring Customer Lifetime Value Into Corporate Performance Tracking
The book's co-authors quote management guru Peter Drucker, who just passed away at the age of 95, in the opening paragraph of the acknowledgements: "Innovation and marketing are the only two valuable activities of a firm. The rest are costs." It's a predictably strong insight from the high priest of business principles and a tenet upon which Sunil Gupta and Donald R. Lehmann, both professors at the Columbia Business School in NY, base their treatise here. In fact, since the dot-com bubble burst five years ago, marketing was deemed dispensable when it came to valuating this responsibility in the eyes of Wall Street and its dominions. However, the co-authors have come to recognize the value of marketing in fortifying customer retention since it is no longer enough to view customers as intangible assets in need of periodic nurturing.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Consumers    5. Consumers' preferences    6. Management Science    7. Marketing - Research    8. Strategic Planning    9. Business & Economics / Systems & Planning    10. Sales & marketing   

Reviews (8)

Good book , worth to read
This book is designated as the textbook for our master's level management modeling class. The author concerntrated on the application of Microsoft Solver to solve various of optimazation problems that we freqently faced in the real business opreations. Overall, this is good book for entry-level management modeling study.

Well Written, Clear, and To The Point
Yes, this book is expensive. Yes, the subject matter is rather dry. But if you don't expect dry subject matter, what are you doing in graduate school?
Solid text that really teaches decision analysis
Since Lotus 1-2-3 burst onto the scene almost thirty years ago, spreadsheet software has been a vital tool in aiding business decision-making.There are many books offering instruction in learning to use a spreadsheet.Some books promise to teach business processes but end up delivering a course on basic spreadsheeting with only a passing nod to the business processes the student was expecting to learn.Read more

Subjects:  1. Applied    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Decision Support Systems For Business    6. Information Management    7. Management Science    8. Microcomputer Spreadsheet Software    9. Spreadsheets - General    10. Business information systems    11. Management & management techniques    12. Management decision making    13. Mathematics / Applied    14. Spreadsheet software   

Reviews (8)

Great reference book!
I've been in the field for a few years now and I finally found a book that explains and summarizes the forecasting theory so good.This is my reference book now.I use it to teach my engineers in the subject and for personal reference as well.It provides new information that wasn't available 10 years ago.The explanaitions are good and the examples clear.

DecisionPro Users must have!
Was referred to this book while evaluating several software packages for forecasting and this really helped us make the right decision.We decided on Vanguard Software DecisionPro as it supports all the methods (many of which I had no idea existed) that are outlines in this book.This book (and the software) are great.This is a great add-on for anyone doing forecasting!

This book has the formulas.
Chapters 3 and 4, and on covered the vital information that is useful for inventory system forecasting at the SKU level, and for measuring the accuracy of the forecasts. This book was extremely helpful in that regard. Highly recommended. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Forecasting    4. Business/Economics    5. Economics - Microeconomics    6. Forecasting    7. Management - General    8. Management Science    9. Operations Research    10. Statistical methods    11. Business & Economics / Planning & Forecasting    12. Business & Management    13. Economic forecasting   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Career/Job    4. Human Resources & Personnel Management    5. Management Science    6. Organizational Behavior    7. Organizational Behavior In Business    8. Business & Economics / Systems & Planning    9. Organizational theory & behaviour   

Reviews (5)

Book review
I ordered this for my boss. He said it gave him some direction for a project he is working on.

Their most important book thus far....

A repeat of the other two books - little help for those who need alignment
If you are a CIO, Head of HR, or other so called "support" function looking for help on how to align with the business, this is not the book for you.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Corporate Planning    5. Industrial Economics (General)    6. Industrial management    7. Industrial organization    8. Industries - General    9. Management - General    10. Management Science    11. Strategic Planning    12. Business strategy   

Reviews (13)

Eliminating Victimization
One of the main problems with most organizations is the amount of victimization throughout; blaming everything and everybody for ones problems.In delightful story form, this book shows how one can go from being a victim to self leader. The book gets at the very foundational factors that allow us to learn and grow and shows how we can use our power to lead ourselves and others.It is a must-read for everyone.

Simply Amazing!
I selected a variety of management books to browse at a local bookstore. This was the second book I picked up from the stack and I didn't get to any of the others. I couldn't put it down. Because it was such a quick and easy read, I finished it in the store!
Another "Home Run" for the Blanchard Team!
Blanchard's Leadership and the One Minute Manager written in 1985 was an excellent, easy to understand book about Situational Leadership.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Leadership    5. Leadership In Business    6. Management    7. Management - General    8. Management Science    9. Self-management (Psychology)    10. Business & Economics / Management Science   

Reviews (7)

Used at new price
I ordered the book new.It arrived with dented/chipped corners and a slightly torn spine on hardcover. I assumed it was new but slightly damaged from storage or shipping.Three weeks into the college term I am discovering highlighting already in the book. I feel ripped off.

not pleased at all.
I ordered the 7th edition as this page shows and incorrectly received the 5th edition. Problem was not corrected.

A good book, but not spectacular
This is a good, step-by-step book for strategic management.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Case studies    5. Corporate Planning    6. Management    7. Management Science    8. Strategic Planning    9. Business & Economics / Systems & Planning    10. Business strategy