Reviews (7)

Nuts and Bolts of Lean, Six Sigma and more
This book is a ready reference for the practitioner and well deserves its description as a toolbook. It includes top level tips and tools for idea generation, process mapping and data collection. Also provided are more advanced and specialized tools for statistical process control and six sigma, lean tools for reducing lead time and non-value added costs, and the less well known tools for managing operational and portfolio complexity.
For reference only
There are good tools, but there is no good detail about them so I could thing as tool box

Excellent Lean Six Sigma Pocket Book
This book was a GREAT reference book for understanding Lean Six Sigma tools on Transactional / Service projects. I just completed my Lean Six Sigma Black Belt training through my company. I was one of three individuals (total of 35) within the class that was focused on transactional / service projects. This being the case, the training was geared more towards manufacturing floor Lean Six Sigma tools. Trying to convert these tools from manufacturing to office was VERY difficult. This is were the book came in handy. Not only was a able to make the transaction, but I was able to use these tools to successfully complete my first Black Belt project in the transaction world.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management - General    5. Quality (Management)    6. Total Quality Management    7. Business & Economics / Management    8. Quality Assurance (QA) & Total Quality Management (TQM)   

Reviews (11)

Six Sigma style
Thank you for taking care of my order so quickly.You sent my Six Sigma book quickly and in perfect condition.You have kept your customer very happy.This is Six Sigma style.AAAA+.

A Dummies guide, but not dumbed down
Authors Craig Gygi, Neil DeCarlo and Bruce Williams will attract both plaudits and brickbats for this book (no wonder they needed a foreword from Stephen Covey). Six Sigma, originally devised as a method for reducing production defects, has been elevated to a business cult whose jargon and methods are zealously guarded by a priesthood of consultants. This cadre is bound to regard skeptically any step toward making Six Sigma plain to the general business public. We recommends this manual because it successfully walks the tightrope between detailed technical analysis of Six Sigma methods and common sense terminology that is comprehensible to ordinary oxygen-breathers in the business world. Though it gets too heavy on statistics, it also avoids short cuts and fluffy Six Sigma-lite. The book does not delve into the recent trend toward using Six Sigma for carrying out change initiatives. However, given that its objective is to make professionals Six Sigma literate, this oversight is well within the acceptable range of variation.

Title Should Be:Just Another Six Sigma Book
Title Should Be:Just Another Six Sigma Book
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Decision Making & Problem Solving    5. Quality (Management)    6. Quality control    7. Six sigma (Quality control standard)    8. Standards    9. Total Quality Management    10. Business & Economics / Decision-Making & Problem Solving    11. Business & Management   

Reviews (91)

Raving Fans: A revolutionary Approach To Customer Ser
I just read a few of the reviews for this book, Raving Fans that were less than satisfactory.I must say to those who thought after reading this book that it was pointless, simplistic to the point of insulting, disappointing, or over the top, that it's just that exact mentality the whole book is based on.I really hate to color one gender in this fashion but it unfortunately is true, usually it's a man who can't possibly see that the solutions to most customer service problems are just that simplistic.It may seem corny, over the top, or maybe simplistic but this book clearly addresses the problem with customer service today, in that no one cares or is brave enough to venture returning to true customer oriented values, or brave enough to be different.It's all about squeezing that dollar for more than what it's worth, instead of investing that dollar to develop long term loyal customers.Customers that will go out of their way to do business with a provider if the provider cares enough about them to listen to them and give above what they are expecting.I know what I am talking about, I am a customer, and at best I only occasionally see a flicker ofbarely satisfactory customer service actions with the business's I donate my dollars to, but for the most part my customer service experiences are definitely a "No-Customer-Service kinda Customer Service World". Not only am I a customer but I am a customer service provider as well.I have always performed my job with the Raving Fan mentality; I just didn't know what it was called.It's good to know that my work reputation is directly related to providing "Raving Fan" type Customer service.It's too bad that the majority of business's out there are managed by the mentality, that it's all about the dollar and the customer is privileged to have me as a provider.

To all the nay sayers.....
See ya, would hate to be your cio/ceo.It's just that simple.change is good, if you don't, bye.i extrapalated the simple concepts to help build the best suite of teams' of employees.Something like i have a vision for my team of managers, and part of that vision is what they need from me, they in turn need to develop their own vision of their team which includes what their team members need from them.By building that type of relationship/team, we can really provide an exceptional product.
raving fan
Raving fans is an excellent book for those that are trying to improve their businesses customer service and how the customer is viewed.Although at times it may seem over the top, from a cost analysis basis, even if a business cannot afford the costly improvements, focusing on low to little cost improvements can radically improve your business alone. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer Service    5. Customer services    6. Entrepreneurship    7. Finance    8. Management - General    9. Business & Economics / Management    10. Management & management techniques   

Reviews (6)

Learn from other people and other companies mistakes
Learning from other people and other companies mistakes is better than to gain experience through our own mistakes, especially if those are relate to safety.
A Master Class In Hazard Avoidance And Mitigation
"What Went Wrong?" is a well thought-out book on practical safety in the chemical processing industry. The book recounts numerous actual process plant accidents and incidents, includes causes and effects, and avoidance and mitigation practices.
Itemized Case History of Accidents in the Chemical Industry
What I like most about this book is its index and table of contents. It is easy to find a type of accident. For example, when I turned to page 291, I found an exact, simple description of the dangers resulting from the flow of a non-conducting liquid, i.e., one with a low dielectric constant --- like toluene (2.4 compared to water with a constant of 80). "The danger is that a spark could discharge between a body of liquid and grounded metal." In other words, a high voltage shock will knock you off your feet.
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Subjects:  1. Accidents    2. Business & Economics    3. Chemical Engineering Safety    4. Chemical plants    5. Engineering - Industrial    6. Industrial Health & Safety    7. Insurance - Liability    8. Science/Mathematics    9. Technology & Industrial Arts    10. Total Quality Management    11. Engineering: general    12. Occupational / industrial health & safety    13. Technology / Industrial Health & Safety   

Reviews (10)

The only Performance Dashboard book you will ever need.
I found this book through an excellent dashboard [..]. This book proved to be invaluable to my creation of our company's dashboard. I had never created a dashboard before and was able to because of the easy to understand lay out of the book. This book covers different types of dashboards, how to get your data and of couse the creation of a dashboard.This is a great book for the begginer or the seasoned veteran. I would reccomend this book to anyone who wants to create and implement a dashboard.

A Guide to fully understanding the "Dashboard"
I have designed and implemented "Dashboards" in many forms going back to the time when any vendor with a "portal" product and some widgets claimed they had a "Dashboard" offering. Today, the successful Performance Dashboards truly are effective business management tools with fresh, personalized content based on business goals and processes.
Valuable information for business managers
This book provides very valuable and practical information for business managers interested in implementing performance dashboards. The author does a great job explaining the different types of performance dashboards and the key requirements for successfully creating them. Real examples are used to illustrate the main points. I found the "Assessing Your Organizational Readiness" and "Critical Success Factors - Tips from the Trenches" sections to be especially useful. ... Read more

Subjects:  1. Accounting - Managerial    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Evaluation    6. Leadership    7. Management    8. Organizational effectiveness    9. Business & Economics / Accounting / Management    10. Quality Assurance (QA) & Total Quality Management (TQM)   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Production & Operations Management    5. Project Management    6. Business & Economics / Production & Operations Management    7. Business & Management   

Reviews (8)

The Improvement Guide
A very clear update of performance improvement process for business.Can be used as an introduction to the concept for newly trained staff and an everyday reference for those working on real projects.

A must read for all Black Belts
This is a very practical and powerful guide for improvement. Improvement viewed as a science.
Whether involved with improving products/processes within a business or coaching little league baseball, The Improvement Guide provides a practical and fundamental approach for improving performance.The book serves as anexcellent reference for those involved with change, specifically, changethat will result in improvement.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Corporate Planning    4. Entrepreneurship    5. Management - General    6. Organizational change    7. Organizational effectiveness    8. Quality (Management)    9. Quality control    10. Reference    11. Structural Adjustment    12. Total Quality Management    13. Business & Economics / General    14. Production & quality control management   

Reviews (15)

The big DUH
This book is good enough at what it sets out to do, which is to define the major concepts and terms used by members of the Cult of Six Sigma. Spoiler alert: Six Sigma is process improvement using logic and data. (Well, duh!) Now you can save yourself nine bucks.

A basic primer anyone can read and understand
Essential.Managers don't miss out.Everyone needs to know these business basics.

Good basic introduction
We have used this book as a good basic introduction to Six Sigma.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Industrial Process Control    5. Management - General    6. Manufacturing    7. Organizational Behavior    8. Process control    9. Production management    10. Quality (Management)    11. Quality Control    12. Six sigma (Quality control standard)    13. Statistical methods    14. Total Quality Management    15. Business & Economics / Quality Control    16. Personnel & human resources management    17. Production & quality control management   

Reviews (10)

Well worth the money.
I own the 4th edition. I had to make a comment after amazon recommended the 5th.
Basic Supply Chain
This book has an easy written language and is very good for beginners in the Supply Chain Management Area.

Best book to understand manufacturing process
This is one of the best books I have come across which explains the basics of Manufacturing. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Distribution    5. Materials Management    6. Operations Management    7. Production & Operations Management    8. Business & Economics / Production & Operations Management    9. Purchasing & supply management   

Reviews (3)

An Excellent Introduction to Six Sigma
This book was well worth my time and money! Being a Six Sigma beginer, I found this book to be easy to follow and comprehend.
Practical Six Sigma Guide
Six Sigma for Green Belts and Champions is a completely accessible guide for actually doing Six Sigma. It is a must read for anyone interested in Six Sigma management.

Accomplished promised ETA
The book arrived exactly on the day they told me it was going to arrive. It was worthwhile to save money buying through here rather than paying more through a bookstore. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Executive Management    5. Leadership    6. Management - General    7. Marketing - General    8. Quality Control    9. Total Quality Management    10. Business & Economics / Quality Control    11. Quality Assurance (QA) & Total Quality Management (TQM)   

Reviews (12)

I am very pleased
The service I received was excellent. The delivery was speedy as promised.

Lean Six Sigma
Having worked for a company that really made Six Sigma work, I was very interested in an extension of the processes.The process described has a lot of potential but the whole thing still revolves around a management cadre that are interested in the people and business output (business of business) of the company before profits.I recommend the book: it's an easy read and if you are interested in improving the performance of a business has some good ideas.

Lean Six Sigma
The book is a small but effective book for people who want to know what Lean Six Sigma is.It covers the basic concepts of the methodology and is very good at it.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Industrial Process Control    6. Management - General    7. Manufacturing    8. Quality (Management)    9. Quality Control    10. Total Quality Management    11. Business & Economics / Management    12. Quality Assurance (QA) & Total Quality Management (TQM)   

Reviews (14)

Well organized, well written....nice to read.
Mr. Niven has done an excellent job. It is easier and more entertaining to read his book than the books by the masters of BSC (Kaplan and Norton).
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
Good book for those who are new to Balanced Scorecard. The writer wrote it in a thorough and easy to read way. I highly recommend it to anyone who wants to learn this management tool and to implement it in their organization.
Requires Acrobat Big Brother? digital sign-in
Suggest you test your digital capability to download eBooks and open themby using Acrobat's "File\Digital Editions\Authorize Devices" before buying as Acrobat now requires a drm activation on each computer by computer and this apparently has to be transferred one to the other, and the worst part is that they apparently have major problems with their drm activation server such that I have been unable to get my "instant" pdf book for two days now. There many entries in the Adobe forum on this issue. The book involved is the Balanced Scorecard Step-by-step.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Corporate Finance    5. Leadership    6. Measurement    7. Organizational effectiveness    8. Performance    9. Business & Economics / Corporate Finance    10. Quality Assurance (QA) & Total Quality Management (TQM)   

Reviews (7)

A good solid supply chain basics book
We use this book for supply chain training to new entrants at our firm. It is quite a good supply chain basics book - covering the topic in all its breadth. the coverage is perhaps a slightly less strategic and more technical than our needs - but that is understandable given the background of one of the authors. However, to be fair, it is the best book that we have found on supply chain management to get the people up to speed on the basics.

Price too high
What I got was a second Indian Reprint, it costs around $4 in India, but I had to pay around $35 (shippment not inlcuded in this amount)! What an arbitrage!

Good reference material for practitioners
I found this book to be a great source of reference for managers.It is not really a good teaching source, as I thought it already starts with a fair amount of assumed previous knowledge and jargon.Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Customer services    5. Delivery of goods    6. Distribution    7. Engineering - Industrial    8. Entrepreneurship    9. Management    10. Management - General    11. Marketing - General    12. Marketing Management    13. Marketing channels    14. Materials Management    15. Physical distribution of goods    16. Business & Economics / Production & Operations Management    17. Purchasing & supply management   

Reviews (3)

A book for the 21st century
Niven is one of the best authors on BSC. If this administration and communications tool has been hailed as one the best new concepts in the business world, in nonprofit and government administration it can have even more impact. It is a great general introduction, but even seasoned experts will find enlightenment and a great very updated bibliography. Works very well as a textbook for nonprofit management with HBS cases.

Clear, informative and highly implementable advice
Although the Balanced Scorecard has taken over performance mangagement thinking in business, its linkages and adaptability to public and non-profit organizations has remained extremely challenging. I currently am resposible for leading planning and strategy development for a large social services provider in Canada.Being a strong proponent of Balanced Scorecard theory, I anxiously waited two months for Paul Niven's latest book to hit the shelves in hope that I could adapt the balanced scorecard approach to evaluate our organization's strategy. Long story short >> Balanced Scorecard for Government and Nonprofit Agencies was an incredible investment, and we are now on the way to better measuring and reporting on our organization's progress with the help of this book's advice, tips and proecess design steps. Good & Practical Book on Balanced Scorecard
I've read most of the literature on the Balanced Scorecard and the previous books by Norton & Kaplan and Paul Niven himself.Being a Management Consultant of 15 years, I worked with numerous for-profit and not-for-profit organizations and have the usual skepticism towards theory books.This latest book on Balanced Scorecardwas easy-to-read with numerous examples from Balanced Scorecard implementations in public sector.I found the step-by-step approach to be practical and quite down-to-earth with numerous take aways for a reader interested in BSC or a performance management practitioner, like myself.The book rightly touches upon the challenges in the scorecard implementations, and offers valuable advice.If you haven't read any previous books on this subject, you can read this book alone for a good idea on what the Balanced Scorecard is all about, and how you go about its implementation. ... Read more

Subjects:  1. Administrative agencies    2. Business / Economics / Finance    3. Business/Economics    4. Evaluation    5. Management    6. Management - General    7. Non-Profit Organizations Management    8. Nonprofit Organizations & Charities    9. Nonprofit organizations    10. Political Science    11. Public Administration    12. Public Affairs & Administration    13. Total quality management in go    14. Total quality management in government    15. Business & Economics / Management    16. Central government    17. Local government    18. Non-profitmaking organizations    19. Quality Assurance (QA) & Total Quality Management (TQM)   

Reviews (9)

Good step-by-step recipe book for lean implementation
This book provides a practical approach for implementing lean manufacturing and what pit-falls should be avoided during the lean journey.Recommended for organizations that are beginning lean manaufacturing implementation.

Good primer
I use this book in my lean manufacturing class. It has good practical examples and a useful method for doing lean using the value stream mapping approach. I highly receommend this book for the first timers. I think someone who has no experience could get started using this book.

An Excellent Tool for all!!
This book has helped in all areas of our business. We are incorporating it into all of our processes!! Wonderful training tool for any organization. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business logistics    4. Business/Economics    5. Entrepreneurship    6. Manufacturing    7. Office Automation    8. Production & Operations Management    9. Production planning    10. Total Quality Management    11. Value analysis (Cost control)    12. Purchasing & supply management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Leadership    5. Quality Control    6. Total Quality Management    7. Business & Economics / Quality Control    8. Business & Management    9. Personnel & human resources management   

Reviews (16)

A good choice for a beginning text
I have this book as my text in the Business program at the University of Phoenix. I am not a supply chain manager and do not aspire to be, but it is a required course. Some of the math is a bit daunting (the phrase "using simple calculus" is an oxymoron to many) but even without knowing calculus the case studies and discussions convey the fundamentals effectively.
Outstanding Phenomenon
Words can not explain how much this book is valuable. Its pragmatic approach to supply chain is wonderful. I am sure any reader will have the same idea after reading this book. I really appreciate this great job. Special thanks to the authors.
Finally something you can read and enjoy
This book one of the rarest ocasions in SCM field when you read a book and enjoy its contents to the fullest. I agree with ine of the other reviewers that this is one of the BEST books about SCM. I highly recomend it as one of MUST have SCM books. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Management - General    6. Marketing - General    7. Marketing Management    8. Operations Research    9. Physical Distribution Management    10. Business & Economics / Operations Research    11. Operational research   

Reviews (2)

The Best
The Best book for fundamental theory of project finance,integrated and described overall, a guidance to plan a project finance.

Great Book
This book is a great reference .....the tables, the schematic drawings...great tool for finance professionals. ... Read more

Subjects:  1. Accounting - General    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Engineering - Civil    6. Finance    7. International - Economics    8. Investments & Securities - General    9. Project management    10. Budgeting & financial management    11. Business & Economics / Finance   

Reviews (3)

A super way to break through the seemingly intractable sales and marketing issues with a common sense approach.
Process improvement efforts often bounce off or go around sales and marketing functions because it is not obvious how to apply process thinking here.Yet this is precisely where a substantial portion of the headcount and expense is for many high tech and service companies.Improving sales and marketing processes, even incrementally, is the biggest opportunity to make a measureable difference to the bottom line.Mike Webb uses clear thinking and layman's terms to show how sales and marketing can be managed, grown and expanded by incorporating the basics of Six Sigma thinking: fact-based decision making and a focus on the customer's actions.The result is sales and marketing programs that stick, selling methods that produce and customer relationships that endure.

A MUST read for not only Marketing/Sales/QA managers, but for all senior executives and MBA students.
Most CEOs/COOs/CFOs would agree:
Uncommon Sense Guide to Sales Process Improvement
If your salespeople aren't getting the results you want, check out this book. Flawed sales processes may be the root cause. Michael Webb shows you how to apply a rigorous analysis to your sales methodology to help you discover the disconnects, bottlenecks and dysfunctional processes that are limiting your ability to be successful.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Management    5. Marketing    6. Marketing - General    7. Marketing - Product Management    8. Quality control    9. Sales & Selling - General    10. Sales & Selling - Management    11. Six sigma (Quality control standard)    12. Total Quality Management    13. Business & Economics / Marketing / General    14. Sales & marketing   

Reviews (33)

A Classic on Quality

No Title
Deming's 14 points are able to take any company and make them into an efficient organization that can endure any type of problem.This book is great because it can apply to large manufacturing companies or it can apply to small independently owned buisnesses.Deming teaches managers to stop looking at the individual numbers from day to day, and start looking at the numbers in the future.One of the best aspects of the book that I enjoyed was the how Deming believes workers should be treated.He believes that taking the fear out of the workplace will actually make the employees have pride in their workmanship and this will in turn increase production.This is a great book for any manager from large or small company

Tal .N.
Published in 1986, Dr. Deming "Out of the Crisis" seems to form the basis for the transformation needed in American management mentality. Two main subjects are discussed in the book. The first is the exposure of problems and pitfalls in top management operations, the second, relates suggestions and solutions that can solve and transform the way American management operates. 14 core points are suggested by Dr. Deming to address problems in management and are supported by many examples using different scientific methods.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Entrepreneurship    5. Industrial management    6. Industrial productivity    7. Industries - General    8. Management - General    9. Productivity (Industrial Economics)    10. Quality (Management)    11. Quality of products    12. Reference - General    13. Total Quality Management    14. United States    15. Business & Economics / Management    16. Management & management techniques