Reviews (10)

I've never read a more interactive book!
I have read a lot of books recently to increase my work knowledge, and I have to say that this book was the easiest and most fun to read.The writers have done an excellent job getting the reader involved, which increases the amount of information one is able to remember.This book is a real pionner in how to write educative books.Oh, yea, and the content was outstanding!

Telling Aint Training
Great book!! Any body in the training field should get a copy. Herald Stolovitch and Erica Keeps keep the reader involved throughout the entire book with constant examples and activities that are very interesting and fun. I am in the US military and training is constant in my job. Techniques are drawn out and easy to understand, making it easy for anybody to comprehend and transfer to their own training. The use of the five step training model really sets up how a training session should be held. I will use this book over and over again in the development of my professional training career.

Gets to the Heart of Training
Stolovitch gets to the heart of training--changing the behavior of the trainees. Whether you are giving a short speech or conducting a three day training session, Stolovitch shows how simply dumping facts (what everybody does) is never effective. This message can not be said enough. ... Read more

Subjects:  1. Business & Economics    2. Business & Economics / Training    3. Business / Economics / Finance    4. Business/Economics    5. Educational Psychology    6. Employee Training And Development    7. Employee training personnel    8. Employees    9. Human Resources & Personnel Management    10. Learning    11. Learning (Psychology)    12. Training    13. Training of    14. Employee training directors    15. Learning, Psychology of    16. Non-Classifiable    17. Personnel & human resources management   

Reviews (8)

Good guide, but can be confusing sometimes
This is a good book. It is crammed with lots of information that is specific to the loan industry. It is a comprehensive guide covering most of the aspects of the loan industry. I turn to this guide every now and then to check up on problems and questions that I run into with my loans.
A Must Have for the new mortgage broker!
I wish I had found this book the very day I passed my state exam.It would have saved me much frustration and my confidence could have been boosted a lot sooner, which is key to succeeding in this business.This book is putting me equal to, if not ahead of many people who have been in the business for years.I'm shocked at how little people know and I'm pleased at how much I've learned from this book.Absolutely the best money I've spent on my new career!

Jameson Thottam (worked with The Loan Page, IndyMac Bank, Homestore)
Hi, my name is Jameson Thottam and as a mortgage industry participant (VP with various firms such as The Loan Page, IndyMac Bank, Homestore), I highly recommend this book to anyone interested in learning about how the mortgage industry works (soup to nuts: Mortgage Value Chain, Secondary Mortgage Loan Insider Trading, Marketing, and issues related to OCC / OTS / SEC / FDIC, RESPA legal issues & litigation, Operations and other significant issues).
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Subjects:  1. Banks & Banking    2. Business & Economics    3. Business & Economics / Banks & Banking    4. Business & Economics / Real Estate    5. Business & Economics / Training    6. Business / Economics / Finance    7. Business/Economics    8. Finance    9. Loan officers    10. Mortgage loans    11. Real Estate    12. Real Estate - General    13. Real Estate - Investments    14. Real Estate Finance    15. Residential real estate    16. Training   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Industrial management    5. Operations Research    6. Reference - General    7. Research    8. Training    9. Business & Economics / Operations Research    10. Operational research   

Reviews (17)

Tools for creating a Learning Culture
Peter M Serge, The Fifth Discipline Fieldbook
enlightening concepts about leadership
It seems to me that The Fifth Discipline (the previous publication of the series) is more attacting to me. The second book can be more precise and concise in content. Generally speaking I still like these two books as a foreign reader.

The Fifth Discipline
This book is a collection of theoretical summaries, reports, analyses, and strategies all quite useful to anyone interested in generating some thinking and action around change. The team of five writers (Peter Senge, Richard Ross, Bryan Smith, Charlotte Roberts, and Art Kleiner) provide some original work, but also serve as editors to a vast quantity of material drawn from practitioners, theorists, and writers in the field of organizational improvement. According to Senge, "great teams are learning organizations - groups of people who, over time, enhance their capacity to create what they truly desire to create." (p.18) This book is really about creating and building great teams. The learning organization develops its ability to reflect on, discuss, question, and change its current and past practices. To do this, people and groups in the organization need to meaningfully pursue the study and practice of the five disciplines - personal mastery, mental models, shared vision, team learning, and systems thinking. Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Fifth discipline    5. Handbooks, manuals, etc    6. Human Resources & Personnel Management    7. Leadership    8. Management    9. Organization Development    10. Organizational Behavior    11. Organizational effectiveness    12. Senge, Peter M    13. Teams in the workplace    14. Training    15. Business & Economics / Leadership    16. Organizational theory & behaviour   

Editorial Review

Jack Groppel is a speaker-consultant on business issues and a partner in a company that helps sports stars such as Ernie Els and Monica Seles enhance their competitive edge by fine-tuning their training regimens and overall lifestyles. In Read more

Reviews (3)

OUTSTANDING!
This great book should be on the desk of every stressed out business executive.It brilliantly describes what it takes to be in a peak state of mind when you need to be.There is no question that business people as wellas everyone should train their bodies to get their minds in top shape.Thisbook illustrates that with great information about diet,exercise,and properattitude.A wise investment.

Lacking new Insight to an age-old problem
I waited in anticipation for this book to arrive. Much hype had been made about this new research and the 21 day plan.Business men and women stuggle to balance work and home-life, and the foundation of this book isright on. If we loose weight, drink more water and exercise we will havemore energy for both. The problem with this book is that it says verylittle more.I found myself brousing through the book looking for newideas to give me some boost. The book does have some excellent chapters onhow to deal with stress in the work place. In fact, this book is worthbuying just for these two chapters.However, for those of us who read selfhelp books on a daily basis, you might be looking for more.

At the Top of Your Game
Finally - a book that delivers on its promise to help you get to the top of your game, to help you achieve maximal performance levels in life - and does so using a common sense approach that integrates experience, study andscience with focus and commitment.The key is training like an athletewhether its following an exercise or nutrition program or developing apositive attitude. What a refreshingly realistic concept in this "apill a day takes the fat away" world!Through Dr. Groppel'sconvincing clarity, it all makes perfect sense.And you don't have to bein the business arena to benefit from the principles of THE CORPORATEATHLETE.Maximizing performance can be a goal that crosses age, gender andoccupational or vocational boundaries.But what makes this book stand outfor me is Dr. Groppel's holistic approach - completing the palate offitness by incorporating the physical, mental and emotional with thespiritual.It takes courage to take spirituality out of its politicallycorrect closet and plop it onto the Board Room table, to make it a keycomponent of performance enhancement.Could it be that the growth ofcourage, confidence, conviction and character is a natural end product ofone's development into the ultimate corporate athlete? I am convinced,after reading the book, that this is the case. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business Life - General    4. Business/Economics    5. Businesspeople    6. Careers - General    7. Employee Training And Development    8. Executives    9. Health and hygiene    10. Health aspects    11. Personal Growth - Success    12. Success in business    13. Training    14. Fitness & diet    15. Management & management techniques    16. Self-Help / Success   

Reviews (2)

Well Worth The Effort
This book described my work environment to a "T". You can drive yourself dizzy motivating your employees with certificates, gifts, or money and they still don't perform to your expectations. 365 Ways To Motivate And Reward discusses the motivators, which drive a person to work. The book advises managers to fit recognition to their staff's motivators. Helpful surveys, provided in the book, can reveal employees' motivators and guide you to the appropriate form of recognition. It further stresses that recognition begins with daily interaction. The tips for recognition that the book provides are mind-boggling. Tips range from one-year of dog food to senior management washing employees' cars. It seemed silly to me at first, but these suggestions beat a boring certificate and they probably make a bigger impact. It is a chore getting educated on the book's theories and putting its practices into action, but it's worth the effort if it results in better productivity and smiling employees.

Happy employees are essential for your business success
This new book is packed with hundreds of simple and inexpensive ways to motivate, challenge and reward your employees - great ideas from one of my favorite authors. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employee motivation    5. Human Resources & Personnel Management    6. Incentives in industry    7. Leadership    8. Motivational    9. Training   

Reviews (5)

Motivate Young Employees
I was often puzzled by employees in their early 20s.They brought different values, expectations and skills to the workplace.My job was to teach them the service ethic, to keep them long enough to get the benefit of my training efforts and keep them motivated to put in a good day's work.
A 'must' for any member of the 'next generation employer'
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
A 'must' for any member of the 'next generation employer'
Eric Chester's Getting Them To Give A Damn: How To Get Your Front Line To Care About Your Bottom Line provides an excellent key to turning uncaring employees into performers and innovators. The latest generation shares a new set of values and won't blindly conform to company policy - but they can be motivated, and 'Generation Y expect' author Eric Chester shows how. From recruiting the best new employees to using different types of training to make them loyal, this is a 'must' for any member of the 'next generation employer'.
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Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Corporate & Business History - Strategies    5. Employment    6. Management - General    7. Personnel And Human Resources Management    8. Personnel management    9. Sales Training    10. Small Business - General    11. Teenagers    12. Training    13. United States    14. Workplace Culture    15. Young adults    16. Business & Economics / Finance    17. Small businesses & self-employed   

Reviews (79)

An easy-to-read book on getting people (or pets) to change
This little book explains reinforcement using examples that make it really clear how eight different methods of behavior modification work.It is a consumer's guide to behavior modification using reinforcement.
Staple book for teachers, trainers, coaches, everyone.
Want to know how to know how to teach anyone anything. Buy this book.

Great book
is an excellent book for anyone that wants to learn how to communicate with your dog. i loved it ... Read more

Subjects:  1. Behavior modification    2. Business / Economics / Finance    3. Conditioned response    4. Feedback (Psychology)    5. Personal Growth - Success    6. Reference - General    7. Reinforcement (Psychology)    8. Self-Help    9. Training    10. Educational psychology    11. Popular psychology    12. Self-Help / Success   

Reviews (14)

MostDisappointing
Having worked in the mental health community for sometime, I was already familiar with this technique and have been using it already.I felt the book was really droll and somewhat condescending in tone.I wouldn't purchase it again.His companion book "Why Employees Don't Do What They're Supposed to Do and What to Do about It" is a more practical read and enjoyable too--I would recommend that one.

Coaching for Improved Work Performance
Good, basic book on how to work with employees to uncover and address performance issues.

Highly Recommended!
Novice and experienced managers, coaches and teachers, and anyone else who wants to influence other peoples' behavior or performance will benefit from Ferdinand F. Fournies' book on coaching. He describes specific intervention tactics and shows how to apply them. Use this manual to eliminate managerial frustration. It can be your stepping stone to creating a successful, high-performing department. Fournies' concepts can help even seasoned managers deal with difficult staff, solve problems in their departments and achieve greater results through their employees. If you are a new manager or wish to be one, this essential resource and training tool is required reading. We also recommend it as a strong addition to any management curriculum. ... Read more

Subjects:  1. Achievement motivation    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Coaching of    6. Employees    7. Entrepreneurship    8. Human Resources & Personnel Management    9. Motivation (Psychology)    10. Performance    11. Performance standards    12. Personnel And Human Resources Management    13. Personnel management    14. Training    15. Business & Economics / Management    16. Personnel & human resources management    17. Working patterns & practices   

Reviews (1)

Mandatory Reading fore any training looking for results.
This book is an essential read for the experienced trainers that have struggled with bosses who believe that training solves all problems.Mr. Wilmore provides a clear explanation of how Human Performance Improvement can help organizations move from talking about problems to solving them.The book thoroughly explains how we move from being training departments to performance departments. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employee motivation    5. Employee training personnel    6. Human Resources & Personnel Management    7. Performance    8. Training    9. Business & Economics / General   

Reviews (13)

Great for eLearning Designers and Reviewers
With many years of experience in building eLearning and educational software I was looking for a reference to back up my "I know it when I see it" thoughts on good and bad courseware. This book met or exceeded my expectations. I like that the chapters are shorter and that the observations are backed up with study results. The References section is a valuable collection of eLearning studies in itself. There are also useful checklists included with the book.
A book that every person in this field need to use
e-Learning and the Science of Instruction is a must have for anybody that is already a pro, or just starting out at designing web-based instruction.The authors give outstanding guidance for every step of the way, from explaining theories to the best way to set up your web site.It shows excellent illustrations of what to do, as well as what NOT to do.This book is a tool that every one in the business shouldn't be without.

Excellent practical book for practitioners
I have been designing and developing e-Learning for 6 years and this book has been wonderful to help remind me of some basics, teach me a few things, and give excellent practical advice as I continue developing.I am not one to read textbooks or non-fiction but I find this writing style very easy to read and I am able to easily apply the concepts.If you have never developed e-Learning but are studying the topic in school, this book may come across as dry and hard to read.Hold on to it and pick it up after you've been developing for a year or so and I'm sure you'll find it as useful as I have. ... Read more

Subjects:  1. Business / Economics / Finance    2. Business education    3. Career/Job    4. Computer-assisted instruction    5. Education    6. Entrepreneurship    7. Training    8. Business & Economics / General    9. Computer Communications & Networking    10. Educational resources & technology    11. Internet    12. Multimedia   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employee Participation In Management    5. Employee Training And Development    6. Employee empowerment    7. Entrepreneurship    8. Group problem solving    9. Leadership    10. Management - General    11. Management - Teams    12. Management games    13. Teams in the workplace    14. Training    15. Training of    16. Business & Economics / Leadership    17. Industrial or vocational training    18. Management & management techniques    19. Personnel & human resources management   

Reviews (24)

Unique
Thee is little written for facilitators and this is a complete summary and approach to the topic with all the tools.I just wish there had been more stories of how each of the tools worked.

Invaluable tools for Organizational Planning
I have had the opportunity to use the designs in this book over the past year. The designs or "strategic activities" are creative and guarnateed to advance the planning process for a wide range of organizations.The instructions have just the right amount of detail to adaquately prepare the facilitator. There is tremendous felxibility with each acitivity to accomodate longer or shorter amounts of time. The designs are Intelligent and Interesting
impressive, interesting and different ideas .I like the down to earth , inclusive quality of this book. Thing are explained well and frameworks are provided, so that you can conduct these activities with confidence.I highly recommend it. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Consulting    5. Corporate Planning    6. Human Resources & Personnel Management    7. Strategic Planning    8. Training    9. Business & Economics / Consulting    10. Business strategy   

Reviews (6)

Lots of Content Here
Pike packs in the content here. Thorough and updated, this book should be a part of any trainer's library.

Turn nervousness into confidence
I am an independent corporate trainer and saw this book praised in a variety of places. I bought it and read it from cover to cover. While I was reading it, I kept saying to myself, "Isn't this stuff kind of simple?" When I finished reading it, I felt like I had not learned enough to justify the high price. These first impressions were not lasting impressions. Here is how I can tell: Whenever I feel nervous about a new training assignment, I open this book and quickly find solutions that turn my nervousness into confidence. I grew to understand that the simplicity I observed during my first reading is actually the result of skillful winnowing by an expert. The best book I've read on the subject
I've had a bit of a hard time finding books on training the trainer to train and I feel that this is THE book that does it best.I work for a new company and ended up doing most of the training of new employees.I've thoroughly enjoyed it and this book helped me to be more effective at it.I love the 'instructor led, participant centered' idea that he presents. It allows me to treat the trainees as adults but we still have fun.Being new to training I didn't feel that he was talking over my head.It was to the point, useful information that I was immediatly able to put to good use. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employees    5. Handbooks, manuals, etc    6. Human Resources & Personnel Management    7. Training    8. Training of   

Reviews (8)

Well worth the money
I especially like the section on Assertiveness which teaches assertiveness without fear and the section on Working with Difficult peers in the workplace. Very appropriate and hard hitting.

Humorous Training Games
These games are helpful but not as "quality" as most trainers seek.Good for a springboard but not enough meat.

The Big Book of Humorous Training Games
This is a good book in where the humor combined with the training technics help the consultant work many curriculums more easy and with more effectiveness. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Employee Training And Development    5. Employees    6. Human Resources & Personnel Management    7. Humor in business    8. Skills    9. Training    10. Training of    11. Business & Economics / Training    12. Personnel & human resources management   

Reviews (4)

Easy to Use
Opening a dining establishment is complex. There are many different things that need to be taken into consideration from food costs to training of employees.For those who have never had a restaurant before, the training of employees could be a little intimidating, especially when it comes to those who interact with the customers and whose service could make or break the business, the wait staff.This book takes the bewilderment out of hiring and training these very important people.
Not What I Expected!
I purchased this book to help me become a Professional.I have had experience in the Food Service Industry and was looking for some help in Fine Dining.This is a beginner book.I have since purchased the book entitled - Remarkable Service - published by The Culinary Institute of America and found it to be a source of "Higher Class" Instruction.I would not recommend Waitstaff Training Handbook unless you are a beginner and would like to be bored to death. It touches on the basics but does not go into depth. I find it too simplistic.

Alsoin Spanish
Just a note to say this book is also published in Spanish for students and staff members ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Handbooks, manuals, etc    5. In-service training    6. Industries - Hospitality, Travel & Tourism    7. Table service    8. Training    9. Waiters    10. Waitresses   

Reviews (5)

Too Academic
This book is much too academic. Can somebody recommend an organizational change book written by a practitioner? This book is designed for undergraduate students.

Professional 'Keeper'
This 'Guide' book is one of four used in a Human Resource Development course that I took in a masters program.The content is the type that will be referred to over and over again in the course of an HRDV career.Some principles should not change, and the ones in this book are rich.A copy is staying in my personal library.

Solid definitions and foundation for understanding OD
I love this book!It is a must-have for all practitioners, beginners, or anyone who wants to place solid definitions of all elements associated with organization development. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business consultants    4. Business/Economics    5. Handbooks, manuals, etc    6. Management    7. Organizational Behavior    8. Organizational change    9. Structural Adjustment    10. Training    11. Business & Economics / Human Resources & Personnel Management    12. Business & Management   

Reviews (1)

Meeting and Training Openers and Warm-Ups that Work!
Honestly, I have no time for activities/events when I train or facilitate meetings that accomplish only one goal. So I look for things that simultaneously meet multiple needs, or desires. This book contains 61 such tools. Read more

Subjects:  1. Activity programs in education    2. Business & Economics    3. Business / Economics / Finance    4. Business/Economics    5. Group games    6. Human Resources & Personnel Management    7. Management - General    8. Training    9. Business & Economics / Training    10. Industrial or vocational training    11. Management & management techniques    12. Personnel & human resources management   

Reviews (8)

Full of valuable leadership information
This book is a must for anyone who supervises others.It contains a lot of useful tools and valuable information.

Emotions in the practice
I have read some Emotional Intelligence books, but any didn't teach me how to put in action this kind of knowledge. however Emotional Intelligence in action leads me and my people to practice the skill. Thats very important for a trainer.

Terra Vanzant-Stern, PMP, SPHR/GPHR, Director of OD and Training, IHS, Denver, Colorado
As a Director of Organizational Development and Training, I am always searching for resources that will allow cost-effective implementation of new programs.L. Bonita Patterson, one of the authors of the book, is the president of Colorado Human Resource Association in Denver, Colorado.Her personal grasp of emotional intelligence and her business savvy prompted me to read the book. I have always believed that happiness and optimism leads to success.It was exciting to see Ms. Patterson validate that these were important competencies of Emotional Intelligence.All of the information and exercises, in this book, may be used in individual coaching sessions, staff meetings and in formal training.This flexibility and format is very appealing to professionals who want to implement quality training and/or facilitate meaningful conversations about emotional awareness.L. Bonita Patterson's book deserves 5 stars for presenting an important topic along with all the necessary tools, materials and handouts to provide a fun, safe and sensible approach to exploring emotional intelligence with your employees. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Executive coaching    5. Executives    6. Handbooks, manuals, etc    7. Human Resources & Personnel Management    8. Leadership    9. Study and teaching    10. Training    11. Training of    12. Business & Economics / Leadership    13. Business & Management   

Reviews (7)

Practical ideas for facilitators
I have worked with adult learners for more than fifteen years and have always tried to incorporate whole-brained, participative learning.This book provided some excellent theoretical background as well as a lot of new instantly usable ideas.I wasn't even all the way through before I applied a couple of the techniques and got an excellent response from my client.

excellent training tool
I was getting ready to prepare a training program for 44 persons when I read this book.Immediately! after I used the guidelines to prepare my session.Preparation was fast and easy -and fun! I really couldn't believe that it was that easy to apply and it has been one of my best sessions to date. I refer to it when I need a refresher or a new perspective. I definately reccomend this book for trainers who need to keep their material fresh and interesting (esp. in-house trainers).

Accelerated Learning Handbook
Finally, teachers and administrators have a useful tool to recharge their classrooms/schools. We have become so test oriented that many times we forget that the process of learning comes from the doing. The statement comes to mind that we utter with new approaches," When do I have the time to get it all in?". That is where the problem lies! We are so pressured with these new demands that we loose sight of what is important, the process. This book will give us a clearer picture of how we can recharge our teaching and can provide the key so we can use the ideas to change the way we teach or approach the students' learning who are in our care. ... Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Cognitive Psychology    4. Education / Teaching    5. Educational acceleration    6. Employee Training And Development    7. Experimental Methods    8. Handbooks, manuals, etc    9. Teaching Methods & Materials - Workbooks    10. Training    11. United States    12. Business & Economics / Human Resources & Personnel Management    13. Curriculum planning & development    14. Educational psychology    15. Educational systems    16. Personnel & human resources management