Reviews (2)

Covers the ground of IT goverance
Excerpt: This book, Strategies for Information Technology Governance, is aimed at improving the understanding of Information Technology (IT) Governance and its struc�tures, processes and relational mechanisms. As will be defined in this book, IT Gover�nance is the organisational capacity exercised by the Board, executive management and IT management to control the formulation and implementation of IT strategy and in this way ensure the fusion of business and IT. Theoretical models and practices regarding IT Governance will be discussed in the different chapters of this book and attention will be paid to its mechanisms, including IT steering committee structures, Balanced Scorecards, control objectives and management guidelines developed by ISACA, and relational mechanisms such as business/IT job rotation.
Rich compendium with wide scope
The collection of essays that comprise this book cover the full spectrum of IT governance thought and practice.There is no single prescriptive approach to IT governance set forth in this book, but instead, approaches that address a single facet of governance, which can be used as a resource for ideas and practices.Read more

Subjects:  1. Business & Economics    2. Business enterprises    3. Business/Economics    4. Communication systems    5. Computers - General Information    6. Information Management    7. Information Technology    8. Management    9. Management Information Systems    10. Office Automation    11. Applications of Computing    12. Business & Management   

Subjects:  1. Accounting - General    2. Business    3. Business & Economics    4. Business/Economics    5. Computer programs    6. Computers - Spreadsheets    7. Electronic spreadsheets    8. Microsoft Excel (Computer file    9. Microsoft Excel (Computer file)    10. Spreadsheets - Excel    11. Computers / Financial Applications / General    12. Excel    13. Management accounting   

Reviews (7)

Where is your SLM these days?
In the old school of thought, the three most important rules in business were location, location, and location.In today's virtual world, the new rules are service, service, and service.Foundations of Service Level Management establishes a framework from which to address the SLM phenomenon.It is comprehensive, up-to-date, and embraces the actual and virtual complexities inherent in today's computing environments. Dissapointed
I admit I was impressed by the table of contents of this book, and I admit I had no previous experience with the subject, but sure with the 'real life' of support services for a database company. Most of the book is devoted to review commercial software available on the market and for me, this is just enough to be dissapointed. There are better commercial magazines or even websites can provide you this information for free... Although some formulas and templates looks very interesting (that's why 2 stars), maybe should you consider a help desk book instead.

Among the best on the subject
This book is important for two reasons: (1) it's written by experienced practitioners who have specialized in service level management for a large part of their careers, and (2) it covers all of the key points of creating, implementing and managing an effective service level management initiative.Read more

Subjects:  1. Business / Economics / Finance    2. Computer Books: General    3. Computer Network Management    4. Computer networks    5. Computers    6. Entrepreneurship    7. Information Management    8. Information technology    9. Management    10. Networking - General    11. Service-level agreements    12. Total quality management    13. Computer Communications & Networking    14. Computers / Networking / General    15. Management of specific areas   

Reviews (10)

Poorly edited and written
This book is atrocious in its implementation of its text AND of its review questions at the end of the chapter.Many times there will be questions asked which no way of being answered given what is presented in the text.This book was a requirement for a college, otherwise it is useless as a learning tool.

I am amazed!!!
The other reviews of this text amaze me! Yes there are some errors, and some of the end-of-chapter exercises do require a little thought - that is probably why one reviewer couldn't answer them. It is a short concise, very straightfoward to use text, I use support material for the lectures and my own materials for the tutorials, but this book is very good at highlighting the key points. It is up to your lecturer to make it more interesting I'm afraid. Overall I think this is a very good Systems Analysis text for 1st year MIS students.

Waste of Time
This textbook is incomplete, inaccurate, and invalid as a tool for teaching students about current System Analysis and Design concepts. Beg your instructor to choose a different textbook. ... Read more

Subjects:  1. Business/Economics    2. Computer Performance And Reliability    3. Computers    4. Computers - Languages / Programming    5. Information Management    6. Office Automation    7. Programming - Systems Analysis & Design    8. System analysis    9. System design    10. Systems Analysis (Computer Science)    11. Business & Economics / Information Management    12. Systems analysis & design   

Reviews (9)

Exactly What We Needed for a Large, Global Corporation
As a large, global corporation, we have over 15 learning development factories scattered around the world, including India and China.Lee and Owens comprehensive textbook provided just the right amount of information we needed to bring our large, diverse learning development population to a common level of understanding.If one could have only one instructional design textbook, I highly recommend this one.The organization is suberb and the forms contained on the CD are perfect for corporate use.Great book!Every ID should have this book on his or her bookshelf.

An indispensable roadmap
Multimedia-Based Instructional Design is a roadmap, a AAA TripTik?, to guide you on the complex journey from assessing the need for media-based instruction to the final evaluation and analysis of your results. Terrific guide
This is an easy to read guide that is extremely helpful.I disagree that this was written by acedemics with no practical experience- there is loads of practical up to date information. I would strongly reccomend the book to anyone needing a strong grasp on the subject and practical examples. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Computer-Aided Instruction (General)    5. Computer-assisted instruction    6. Design    7. Employee Training And Development    8. Employees    9. Human Resources & Personnel Management    10. Instructional systems    11. Planning    12. Skills    13. Training of    14. Business & Economics / Human Resources & Personnel Management    15. Computer-aided learning (CAL)    16. Industrial or vocational training    17. Personnel & human resources management   

Reviews (21)

my opinion
Now we study the 1st edition in the school.All of us think it is a little difficult for beginners.Some examples are not familar with everyone,so we cannot konw these cases well.

Horrid!
Please, if you have a choice of textbooks, do NOT buy this one. I have a feeling the author knows nothing of eCommerce, yet was given 80 references, told to mash them together as non-sensically as possible and fire the result off to the publisher. Complicated basics
How on earth is it possible to make even the simplest of theories so complicated? The book is absolutely stuffed with useless words and figures. If the authors did not get paid per word, I am sure they could have written a splendid book with one third of the pages. The price is exorbitant, and what you get for more than a hundred dollars is close to nothing. Do NOT buy this book! ... Read more

Subjects:  1. Business / Economics / Finance    2. Business Enterprise    3. Business enterprises    4. Business/Economics    5. Computer Networks    6. Computers    7. E-Commerce - General    8. Electronic Commerce    9. Information Management    10. Information Technology    11. Management    12. Management - General   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Costs    5. Finance    6. Information Management    7. Information Technology    8. Information resources management    9. Management    10. Budgeting & financial management    11. Business & Economics / Management    12. Computing and Information Technology    13. Purchasing & supply management   

Reviews (15)

The Best IT Sales Tool of All Time
Written by a 17-year Silicon Valley Sales Veteran - Since 2001, closing sizable deals has been difficult.The old 5 page consultative selling ROI spreadsheet has very little credibility.This book my friend put credibility and VALUE back into your ROI sales quiver.In fact, I give a copy of this book to my champion within the account so that he can get me to the information to develop a comprehensive business case that clearly and logically support a justifiable ROI.I actually have reservations writing this review because at the moment, this book is my competitive edge.But because this book helped me close three deals each in excess of $11M in the third quarter of 2005, I have to give this endorsement to the author.

useful if you don't have much of a clue
I got this book amongst other related ones, for a management learning project I participate in. My background in formal evaluation of IT projects is essentially zero.
Make sure your IT investments are profitable.
If you really want to make sure your IT investments are making money to your organization, this is the book that will help you to get the right and supported answer.
Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Computer Science    5. Economic aspects    6. Economics - General    7. Economics Of Special Subjects    8. Information Management    9. Information technology    10. Investments & Securities - General    11. Management    12. Management Information Systems    13. Business & Economics / Information Management    14. Business information systems    15. Purchasing & supply management   

Reviews (27)

Very poor quality
Entire book looks as if it's been photo-copied. Some pages have text cut off where the photocopy hasn't been done properly. Do not recommend buying this book.

Great ITIL based overview of Systems Management
This is a great book for IT managers who need a reference book with stepwise procedures to help plan, implement and manage any area of IT Systems.

Useful
IT Systems Management is a valuable reference for the whole IT community.Read more

Subjects:  1. Business & Economics    2. Business/Economics    3. Client-Server Computing - General    4. Computers - General Information    5. Industrial Technology    6. Information Technology (Engineering)    7. Information resources manageme    8. Information resources management    9. Information technology    10. Management Information Systems    11. Networking - General    12. Project Management    13. Business information systems    14. Computers / Client-Server Computing    15. Systems management   

Reviews (2)

Great Resource
Document Management never made so much sense until I read this book.I am a Systems Engineer and loved the simple and technical balance that this book presented this topic.I not only got some things out of it, I am not scared to give it to my entry level employees so they can learn from it.

Hard stuff worth reading undoubtedly
Who ever wants a quick and dirty solution for his document storage and retrieval problems in his enterprise, please be warned - forget this book.Read more

Subjects:  1. Business Data Processing    2. Business records    3. Business/Economics    4. Data processing    5. Document imaging systems    6. General    7. Management    8. Management Information Systems    9. Technology & Industrial Arts    10. Computers / Document Management    11. Databases & data structures    12. Systems analysis & design   

Reviews (31)

Will be a best seller
It offers an excellent insight on many practical ideas which are merely theorized in other textbooks. I recommend it highly.

Excellent Resource
As a new etailer and Yahoo merchant, this book has been a lifesaver for me!This book has basically become my business "manual".As I continually tweak my store, I refer to this book on a regular basis.I can't even begin to imagine how much time I have saved not having to reinvent the wheel.

Outstanding book - excellent tips, and highly readable
What an outstanding book! Very enjoyable reading, great info, and very well organized. Rob shares his hard-earned insights into how you really want to use the Yahoo! Store platform, saving all of us many hours of bumbling through the process. He tells you straight out what to focus your efforts on, and what to just ignore. Probably *the* most valuable parts are the tips from his years of trying various approaches in real stores. And, it flows well enough that I find myself reading late at night, even after a long day. Great book, highly recommended. ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business enterprises    4. Business/Economics    5. Computer networks    6. E-Commerce - General    7. Electronic commerce    8. Entrepreneurship    9. Management - General    10. New Business Enterprises    11. Small Business - General    12. Business & Economics / Small Business    13. Business & Management   

Subjects:  1. Biography    2. Biography & Autobiography    3. Biography / Autobiography    4. Biography/Autobiography    5. Business    6. Business Executives    7. Chief executive officers    8. Computer Industry    9. Corporate & Business History - General    10. Grove, Andrew S    11. Historical - General    12. Intel Corporation    13. United States    14. Biography & Autobiography / Business    15. Biography: general    16. Business & Management   

Reviews (1)

E-Commerce
Introduction Read more

Subjects:  1. Business Enterprise    2. Computer - Internet    3. Computer Books: Languages    4. Computer Networks    5. Computers    6. Electronic Commerce    7. Internet - General    8. Networking - General    9. Business & Management    10. Computers / Internet / General    11. Distributive industries    12. Internet   

Subjects:  1. Business / Economics / Finance    2. Business enterprises    3. Computer networks    4. Food Science    5. Management    6. Management - General    7. Networking - General    8. Science/Mathematics    9. Technology    10. Telecommunications    11. Systems analysis & design    12. Technology / Telecommunications   

Reviews (45)

Beginner's book
The book was a good introduction to creating a web site or blog and monetizing it through adsense...if you're unfamiliar with these things.It would be a good book for me to send to my mom to introduce her to websites/blogs and a way for her to make a few dollars that way.
It Works!
Yes.His ideas work.And he explains his ideas well, using sufficient images to get his points across.You're not going to get rich off AdSense in just 30 days, but if you implement his ideas and suggestions, you will start to make money from your website and blog without having to do much more than provide interesting content.
If you're just starting out ...
If you're just starting out and "html", "site", "adsense", "ftp", "domain" and "host" sounds like greek to you, this is the perfect book to get you started on your path to prosperity ...
Read more

Subjects:  1. Advertising    2. Advertising & Promotion    3. Computer - Internet    4. Computer Bks - Internet    5. Computer Books: Internet General    6. Computers    7. Internet - Browsers    8. Internet advertising    9. Web search engines    10. Web site development    11. Business & Management    12. Computers / Internet / Browsers    13. World Wide Web (WWW)   

Reviews (1)

perfect condition
book was shipped fast and in great condition.i would definately buy from these people again... :) ... Read more

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business/Economics    4. Computer Science (General)    5. Information Management    6. Management Information Systems    7. Business & Economics / Information Management    8. Computing and Information Technology   

Editorial Review

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Reviews (85)

Lots of big words and no explanation of what they mean
After seeing all the glowing reviews of this book, I'm beginning to wonder if it's just me. I've only gotten through the first 3 chapters and already I've run into a multitude of terms that are not explained at all. My class uses this book for its text and I have to answer discussion questions about brand-intensive vs. capital intensive, disaggregation and reaggregation (Dictionary.com didn't even have 'reaggregation' in its database), etc. It sure would be nice to include a glossary of terms used. I'm really dreading the rest of this book.

Very insightful
This book still holds up rather well given all the changes that took place in the e-business space in the last couple of years. Techie vs. Business point of Review
I really liked this book.I am doing an MBA at the moment in the Michael Smurfit Business School and was trying to get an example for an eBusiness Model.The choice in the end came between Weil's Book 'Place and Space' and Kalakota's, but, there was no choice.Even though I have the greatest respect for Weil.Kalakota was pragmatic.At first as I staggered through the earlier chapters I thought, 'Hello' ... have you heard of dot.con ( we are talking about techie stuff...)and then it clicked , literally , this guy , or should I say lady and gent, have it all sussed.All eBusiness models should be based on sound business principles.Read more

Subjects:  1. Business / Economics / Finance    2. Business Enterprise    3. Computer Books: General    4. Computer Networks    5. Computers    6. E-Commerce - General    7. Electronic Commerce    8. Entrepreneurship    9. Internet - General    10. Business & Management    11. Business strategy    12. Computers / Electronic Commerce    13. Internet   

Subjects:  1. Business & Economics    2. Business/Economics    3. Computers - Languages / Programming    4. Information Management    5. Object-oriented programming (C    6. Object-oriented programming (Computer science)    7. Office Automation    8. Programming - Object Oriented Programming    9. System analysis    10. System design    11. UML (Computer science)    12. Business & Economics / Information Management    13. Object-oriented programming (OOP)   

Reviews (4)

good content - badly written
The content of the book is obviously interesting for people starting a help desk or any IT service department. I would just like to stress that it is badly written. Typical I-don't-have-much-to-say-but-I-will-say-it-in-200-pages syndrom. Example? p36 "Problem can be discovered either before or after they occur" Waow, that's information! p35 "Problem identification is simply the processes, methods, and tools used by the service center to indentify a problem". Hey M Walker, never learnt one should not use a word in its own definition? Complete Guide to Service Center Processes
This is a great book for anyone involved in help desk or service center activities.I recommend this book for all IT professionals involved with production systems or anyone interested in IT methodology.This book gives the reader an appreciation for the documented processes and documentation that must be in place for a successful help desk venture. Unique book that fills a gap in service delivery literature
This book does, indeed, represent the first of its kind to extend problem management from a help desk function to an enterprise-wide process.Moreover, it contains some of the best practices and processes I have ever seen in print.Read more

Subjects:  1. Business / Economics / Finance    2. Computer Books: General    3. Computer Science    4. Electronic data processing    5. Industrial Technology    6. Information Management    7. Information Technology (Engineering)    8. Information technology    9. Management    10. Management Information Systems    11. Technology    12. Computers / Management Information Systems    13. Systems analysis & design    14. Systems management   

Reviews (2)<