 | A Guide to Customer Service Skills for the Help Desk Professional
list: $53.95 - our price: $53.95
by Course Technology
Paperback
(16 November, 1999)
(1 reviews) 
Customer Review: Excellent advice on the basics: This book addresses the essence of support - people skills. State-of-the-art tools and technology, |
 | A Practical Guide to Information Systems Strategic Planning
list: $49.95 - our price: $41.46
by Saint Lucie Press
Hardcover
(29 May, 1998)
(4 reviews) 
Customer Review: Proven approach and a detailed roadmap: This book, like all of Ms. Cassidy's work, is straightforward, to the point and reads like a blueprint for success. |
 | A Primer for Disaster Recovery Planning in an IT Environment
list: $64.95 - our price: $64.95
by Idea Group Publishing
Paperback
(01 December, 1999)
(3 reviews) 
Customer Review: A Primer for Disaster Recovery Planning: reader who want to start their DRP, and do not know where to start with, this is the book that you can kick off with your DRP meeting with this guide. |
 | Absolute Beginner's Guide to eBay
list: $18.95 - our price: $13.26
Paperback
(03 February, 2003)
(3 reviews)
Customer Review: Absolute Beginner Guide to E Bay by Miller: This is an excellent reference guide if you intend to sell orpurchase anything of substance on the Ebay system. |
 | Accelerating Customer Relationships: Using CRM and Relationship Technologies
list: $39.99 - our price: $33.99
by Prentice Hall PTR
Hardcover
(18 September, 2000)
(8 reviews) 
Customer Review: Title Should Be CRM Infrastructure: This book is more technological in nature than CRM strategy. It does give information regarding CRM as a business strategy; |
 | Airline: A Strategic Management Simulation (4th Edition)
list: $47.00 - our price: $47.00
by Prentice Hall
Paperback
(15 January, 2002)
(4 reviews)
Customer Review: Have The Antacid Standing By: This is one of the least pleasant learning experiences I have ever been through. I used this book and associated software (which you must download) in a graduate Aviation Route Planning class, |
 | ALE, EDI, & IDoc Technologies for SAP, 2nd Edition
list: $69.99 - our price: $44.09
by Muska & Lipman/Premier-Trade
Hardcover
(19 July, 2001)
(36 reviews)
Customer Review: Very comprehensive, practical and concept-explaining book: The concepts are very well explained and this would help anyone build their knowledge and expertise in this area. |
 | Applied Management Science: A Computer-Integrated Approach for Decision Making, 2nd
list: $111.95 - our price: $111.95
by Wiley
Hardcover
(04 January, 2002)
(3 reviews) 
Customer Review: Applied Management Science: A Computer-Integrated Approach f: This is a nobel effort. to try to do a very hard thing. The author however is very hard to follow and at times the explanations drifts into incoherance. |
 | Auditing Information Systems: A Comprehensive Reference Guide
list: $99.00
by John Wiley & Sons
Hardcover
(01 October, 1998)
(1 reviews)
Customer Review: Auditing IS Security? Do yourself a favor - get this book!: I am a non-technical internal auditor with a financial institution. With expert help from this book I have completed a system access control audit and made several recommendations sure to benefit my organization. I was specifically looking at the controls over passwords and access authority and found the section on logical security controls invaluable. There are numerous cases described which help the reader to understand IS Security risks and related controls. If you are a non-technical auditor, |
 | Auditing Information Systems
list: $80.00 - our price: $70.40
by Wiley
Hardcover
(21 February, 2003)
(1 reviews)
Customer Review: Good introduction and overview of IS audit: This is a readable and current introduction to information systems auditing from a qualified and experienced IS auditor.T |
 | Backup Exec 9 : For Windows Servers
list: $34.95 - our price: $23.07
by Wordware Publishing, Inc.
Paperback
(01 January, 2004)
(1 reviews) 
Customer Review: Good book for a beginner: Backup Exec 9 for Windows Servers might be a good book if you are new to Backup Exec or backing up data for the first time. |
 | Building Enterprise Information Architecture: Reengineering Information Systems
list: $34.99 - our price: $23.79
by Prentice Hall PTR
Paperback
(22 January, 1996)
(11 reviews)
Customer Review: Very good introduction to what an EA is all about: Definitely a book to read to understand what an Enterprise architecture is and how to develop one. |
 | Business Process Management: Profiting From Process
list: $45.00 - our price: $30.60
Paperback
(17 May, 2001)
(2 reviews)
Customer Review: A Business Process Management toolkit must have.: Rogers new book is notable for a number of reasons. It presents the subject of Business Process Management with a practical 'can do' approach that will appeal to organisation leaders and practitioners alike. |
 | Business Processes and Information Technology
list: $117.95 - our price: $117.95
by South-Western College Pub
Hardcover
(27 February, 2003)
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 | CIO Wisdom: Best Practices from Silicon Valley
list: $44.99 - our price: $33.74
by Prentice Hall PTR
Hardcover
(25 July, 2003)
(18 reviews)
Customer Review: CIO Wisdom, Indeed !!: Truly, this is 'CIO Wisdom' - set down by CIOs and IT managers who deal day-to-day with information technology in perhaps the most challenging environment - Silicon Valley itself. |
 | Computer Confluence IT Edition
list: $72.00
by Prentice Hall
Paperback
(03 May, 2002)
|
 | Computer Simulation in Management Science
list: $44.95 - our price: $44.95
by John Wiley & Sons
Paperback
(11 May, 2006)
(1 reviews)
Customer Review: About, not how to, simulate: From the table of contents this book has a decided statistical bent but it does this to cover important issues of validation and reliability of models. |
 | Computers In Your Future 2004, Sixth Edition
list: $47.13 - our price: $47.13
by Prentice Hall
Paperback
(19 February, 2003)
|
 | Designing E-Learning
list: $38.95 - our price: $33.11
Paperback
(20 September, 2002)
(1 reviews)
Customer Review: Outstanding roadmap for departments moving to e-learning: It's been difficult to find a clear and thorough guide to recommend to clients and students who are working to move their corporate training areas to e-learning. |
 | Designing World-Class E-Learning : How IBM, GE, Harvard Business School, And Columbia
list: $34.95 - our price: $23.07
by McGraw-Hill
Hardcover
(07 November, 2001)
(2 reviews)
Customer Review: Packed with Knowledge!: E-learning expert Roger C. Schank describes the secrets of a good e-learning program. He emphasizes using e-learning to train in-house employees, |
 | Document Management for the Enterprise : Principles, Techniques, and Application
list: $75.00 - our price: $68.25
by Wiley
Paperback
(13 September, 1996)
(2 reviews)
Customer Review: Great Resource: Document Management never made so much sense until I read this book. I am a Systems Engineer and loved the simple and technical balance that this book presented this topic. |
 | Driven: How Human Nature Shapes Our Choices
list: $16.95 - our price: $11.53
by Jossey-Bass
Paperback
(03 September, 2002)
(12 reviews)
Customer Review: A RICH AND INSIGHTFUL BOOK!: This absorbing and probing book explores the biological drives that explain our choices and behavior. |
 | Dynamic Scheduling With Microsoft Project 2002: The Book by and for Professional
list: $69.95 - our price: $69.95
by J. Ross Publishing, Inc.
Paperback
(01 April, 2003)
(2 reviews)
Customer Review: The material in the book really works and works well: The author has put together a great book. It can take a project manager from the training and practice field to the playing field to create effective and realistic project schedules. |
 | e-Business & e-Commerce for Managers
list: $92.00 - our price: $92.00
by Prentice Hall
Hardcover
(29 December, 2000)
(5 reviews)
Customer Review: The boring book ever I read: This book was probably a very good information provider in year 1998-1999. You will not gain any knowledge if you read this book. |
 | E-Learning: Strategies for Delivering Knowledge in the Digital Age
list: $29.95 - our price: $20.37
by McGraw-Hill
Hardcover
(26 October, 2000)
(7 reviews)
Customer Review: Knowledge Management = Learning Organization 2K: Marc Rosenberg is the Peter Senge of Knowledge Management. He builds on the key aspects that Senge acknowledges as key competitive aspects of organizations that need to learn, |
 | eCommerce: Formulation of Strategy
list: $29.00 - our price: $19.72
by Prentice Hall PTR
Paperback
(28 June, 2000)
(8 reviews)
Customer Review: Great book to read when starting an ECommerce site.: This book is very informative on starting an ECommerce site. I especially like the instruction it gives on PLANNING the website and strategy beforehand. |
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